Will feedback invites from MoveAide go into our customers’ Spam box?
We are currently using the email services provided by a technology company called Sendgrid for all emails sent from the MoveAide system. They are great at helping their customers send out emails with only a small percentage landing in the spam box.
We also adhere to anti-spam best practices when designing our email templates and continue to keep abreast of changes to such practices to keep our emails out of the spam folders as much as possible.
You will have all my customers’ data and that is highly confidential. What will you do with that information?
We only have your customers’ name and email address. This information is collected strictly for the purpose of collecting feedback on the MoveAide site and will not be used for any other purpose without the customers’ consent.
I’m worried that at some point in the future, if I decide not to continue using MoveAide, all my customer feedback will be stuck with you guys.
All our data are backed up and archived and if you choose to stop using MoveAide for any reason, we will be able to export all data out on CSV / Excel format for you to retain. You may also export all analytics reports at anytime before you choose to terminate your partnership with MoveAide. You will not lose anything if you decide to stop using MoveAide.
Our customers require data and information security. We are not convinced MoveAide has the necessary security features in place to ensure our feedback data goes through the proper backup and encryption.
MoveAide is a cloud-based system which is hosted on the Amazon Web Services platform. This means we are using state of the art hardware and our servers are hosted in a highly secured environment.
We have additional servers as backup and all data are backed up to ensure zero lost of data.
Managing customer feedback isn’t our priority right now. Increasing sales is our current focus.
The best way to increase sales is to focus on your customer because your customers can be your best sales people. Getting them to post positive reviews on MoveAide ensures that when users are searching for good moving companies, yours will come up tops in the search and this will ultimately improve your results.
When your customers start posting reviews and sharing them with friends, their friends become your customers too.
We have placed a direct link to your company on your review page so that when users are looking through the reviews, they can immediately contact you directly for a survey and quotation.
We are a small moving company. We don’t have the budget for MoveAide to manage our customer feedback
Our monthly fees may seem like additional cost for your company but consider this:
- All the additional business you will get with your positive reviews showcased for anyone who’s moving to read.
- When your customers start posting reviews and sharing with their friends, their friends can become your customers too.
- All you need is just one referral from the reviews posted by your customers and you would have covered the cost of MoveAide for that month.
- Our fees are designed such that you pay according to the number of reviews posted, regardless of how many you send. So if you are a smaller company with a lower volume of business, you will pay a lot less.
Movers will always have a terrible reputation no matter how well we do our job. I don’t see the point.
Which is why you’ll need MoveAide. You want those positive reviews out there to show everyone that you are unlike the run of the mill Movers out there. Your management response for the rare negative reviews will demonstrate your commitment to your customers.
I am concerned with your online review platform. I foresee moving companies trying to game this system by entering fake reviews
For customer reviews to be published, the customer’s email address will need to be entered into the MoveAide system. The customer will be sent an email automatically with a verification link. Only upon clicking on the verification link, then will the review be published.
We have also introduced additional security algorithms, which monitors for fraudulent review activities based on IP addresses. Automated random checks will be incorporated to ensure the authenticity of the reviews.
Also, moving companies found to be gaming the system will have a “Blacklisted” icon, attached to their public review page and our search results. This should be a huge enough deterrent.