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UniGroup Relocation Singapore

5
Based on 95 reviews
95 8.6 10 0
84.0
Move
Consultant
88.0
Moving
Crew
88.0
Move
Co-ordinator
86.0
Overall
Experience
Thumb-up 87 users will use this mover again.
Reviews
W1siziisiju1m2q3ztdjotvjmjy4mtq4ytawmdawmsjdxq

Move from Singapore to Manila

Review of UniGroup Relocation Singapore in Singapore, Singapore by Mashhood S S, 27 Apr 2015, 08:10
Moving Service
3.325 10
The move was not handled well in comparision to the last relocation company I worked with. While shipping, items were not labelled and catalouged properly. We are still unsure of whether a camera was actually packed or lost. 2 cartons meant for shipping were left bahind and we had to either give things away or carry them with us as part of luggage. At the destination, the shipment has been with customs for 10 days and no visiblity of when clearance can be obtained and the move completed. I am paying rent on an empty apartment and the company is paying more than budgeted cost for my family's serviced partment....
Moving Crew
4.4
Move Co-ordinator
2.3
Overall Experience
3.3
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W1siziisiju1zde3ywvmotvjmjy4ntq0odawmdawnyjdxq

Move - International /house hold items

Review of UniGroup Relocation Singapore in Singapore, Singapore by Rajesh S P, 17 Aug 2015, 14:10
Moving Service
4.0 10
Positives - Some crew members (delivery) are nice and polite - Offline email communication and coordination and timely updates Improvement opportunities - Dresscode /Uniform of the crew - Identification of team leader (I didn't have clue who is the team lead) - Accountabilities of your own equipments (Crew had left some items back eg. trollies, new cardboard mats etc. I had to remind them to pick it the next day) - Educate crew not to expect/ask for tips. This should come from the shipper with full heart - Careful unpacking - Damaged one of my chair while unpacking, though I have claimed it from insurance, I had to go thru unnecessary paper works - cargo unpacking didn't start at promised time - pre-alignment on admin activities with my condominium management without me reminding first time -
Moving Crew
4.0
Overall Experience
4.0
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W1siziisiju1zgjkntcxotvjmjy4mmu4yzawmdawmsjdxq

Mumbai to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Vinay V, 25 Aug 2015, 10:39
Moving Service
4.816666666666666 10
W1siziisijuyodflmtawotvjmjy4mdu5mzawmdawzcjdxq

Dear Nita,

Many thanks for taking out the time to speak to me today.

Appreciate your kind offer to provide us with a rental table to tide us over the interim period.

Thank you so much, and I’m in a much better frame of mind towards you guys after our conversation.

Regards,
Vinay
---------------------------------------------------------
Dear Mr Vinay

My name is Nita Ng and I am the General Manager of UniGroup Relocation in Singapore.

Thank you for sharing your valuable feedback with us and we appreciate it. Through MoveAide and understand that you have commented that you would not be using us again. Hence I am writing to you to find out the reasons as it is important to us to find out what has transpired which resulted such unsatisfactory scores.

I look forward to hearing from you soon.

Lastly, our apology for any inconvenience caused.

Thank you

Best regards
Nita Ng

Move Consultant
4.5
Moving Crew
4.2
Move Co-ordinator
5.8
Overall Experience
4.8
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W1siziisiju0zgm0ogyxotvjmjy4mjhhmjawmdfjmyjdxq

UK - Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Daniel C, 11 Nov 2014, 16:50
Moving Service
5.0 10
Genuinely disappointed. Left during a busy work day to meet at 4:00. The crew had already arrived and dumped the packages off 15 minutes previously. It is beyond me that they couldn't wait for me to arrive and inspect my personal belongings. I'm sure you can understand that my belongings are somewhat important - I was expecting and inspection of the goods and for them to be packed away as part of the service. My bicycle was not put back correctly and the chain is rusty. Evidently no one was around to inspect or ensure this was okay. I have to rearrange more time out of my working day to get this resolved now. A huge inconvenience and a massive shame given the crew in the UK were superlative.
W1siziisijuyodflmtawotvjmjy4mdu5mzawmdawzcjdxq

Hi Mr Cooper,

Thank you very much for returning my call.

We would like to apologize again on what happened during the delivery of your shipment.
This has been escalated to our management for review.

We appreciate your feedback as this will help us to improve our service. Together with the management, our operation and quality executive will look into this matter to have corrective and preventive actions for all crews to adhere
and to avoid this kind of situation to happen again.

With regards to your bicycle, we will arrange handyman service for proper assembly and we will absorb the cost for this. I will wait for your confirmation on your preferred schedule.

Should you require further assistance, please let me know and I will be more than happy to assist you.

With kind regards
Bennet Landayan
Senior Customer Service Exective

Move Consultant
5.0
Overall Experience
5.0
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W1siziisiju2mguxzjk3otvjmjy4mzniytawmdawmyjdxq

US to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Vinod S, 02 Oct 2015, 14:09
Moving Service
5.083333333333333 10
Move Consultant
4.3
Moving Crew
5.0
Move Co-ordinator
6.0
Overall Experience
5.1
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W1siziisiju1mtc4nde2otvjmjy4mtflyjawmdawmyjdxq

Expatriate return move.

Review of UniGroup Relocation Singapore in Singapore, Singapore by Nadia M, 29 Mar 2015, 12:48
Moving Service
6.083333333333333 10
A single incident has let this crew down; A valuable antique desk was mis-handled and damaged before it even left the spot it stood on for more than 2 years. The damage was reported and a quick response provided but I am now 2 weeks after the event and the written confirmation of liability and offer to pay for the specialist repairs is still awaited. This damage may be minor but it has already presented a major inconvenience and another, avoidable, task has to be undertaken in a country that will be unfamiliar with the item. It was Unigroup's sales team that assured professional handling of these valuable items that won the contract but they have really let us down.
W1siziisijuyodflmtawotvjmjy4mdu5mzawmdawzcjdxq

Dear Ms Meyer,
My name is Nita Ng and I am the General Manager of Singapore.

Through MoveAide, I receive your feedback on your recent move with us and I thank you for sharing it with us.

I have reviewed the whole incident and understood that due to the time constraint, we could not proceed with the repairing of your table in Singapore before it is being shipped to UK. My team has shared with me that they have assured you that we would pay for the repair of your desk at destination. Unfortunately, there was no written confirmation that this would be the case and the purpose of us writing to you is to confirm that this would be our responsibility and to reassure you that we will bear the cost of such repair.

If it helps, we would be requesting Gerson, the booking office for their assistance in looking for an appropriate repair company or specialist who are familiar to the nature of your desk and to proceed with the repair of your desk. They will bill back the repair fee to us. With this arrangement, I hope it will relief any further inconvenience to you and trust you will find this arrangement acceptable.

As I am currently on business trip, I have looped in Yvonne Tay, Sales Director to follow on this on my behalf.

Meanwhile, should you require any further assistance, please do not hesitate to let us know.

Lastly, our apology for the inconvenience caused.

With kind regards
Nita Ng, GMS
General Manager

Move Consultant
7.3
Moving Crew
6.0
Move Co-ordinator
5.0
Overall Experience
6.1
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W1siziisiju1y2jlnmm4otvjmjy4mwrlmjawmdaxnyjdxq

Move from SGP to TW

Review of UniGroup Relocation Singapore in Singapore, Singapore by Shao-Ying H, 13 Aug 2015, 08:37
Moving Service
6.116666666666667 10
The moving crew put his packing materials on my bed without asking me, late for the schedule without notice.
Move Consultant
7.0
Moving Crew
4.6
Move Co-ordinator
6.8
Overall Experience
6.1
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W1siziisiju1yzm1ywixotvjmjy4mwrkntawmdawzijdxq

Worst experience ever

Review of UniGroup Relocation Singapore in Singapore, Singapore by Cunsolo A, 06 Aug 2015, 21:01
Moving Service
6.316666666666666 10
Many furnitures were ruined because the staff didn't pack them in an appropriate way.
W1siziisijuyodflmtawotvjmjy4mdu5mzawmdawzcjdxq

Dear Mr Alessandra

My name is Nita Ng and I am the General Manager of Singapore.

MoveAide has flagged your comment to my attention as you have placed a comment that you will not use our services again. From your comment, I have taken notice that the cause of such comment would have been to the damages occurred to your shipment.

As it is important for me to identify the main root of the cause, would you be able to provide more information on:

• How extensive are the damages occurred to your furniture?
• Can you provide us a list of the damaged items?
• Were all your fragile or breakable items arrived in fine condition?
• Have you taken GPP coverage with us?

We would appreciate if you could provide photographs of the damaged items, if we are not imposing any inconvenience to you.

We also understand damages occurred to shipment would happen during the shipment is on transit due to the movement on the sea. Nevertheless it is essential and is part of our process to review quality issues whenever we receive feedbacks pertaining to this area.

Because our office is close for National holiday from 7 August through to 10 August, we will only be able to review and do our findings when our business resume on 11 August. Hence there may be a delay in reverting to you with our findings.

Much appreciated.

Best regards
Nita Ng

Move Consultant
7.5
Moving Crew
4.2
Move Co-ordinator
7.3
Overall Experience
6.3
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W1siziisiju0zwvlytrkotvjmjy4njawodawmdawmsjdxq

HK to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Tae Y K, 26 Feb 2015, 17:41
Moving Service
6.516666666666667 10
Move Consultant
5.0
Moving Crew
6.8
Move Co-ordinator
7.8
Overall Experience
6.5
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W1siziisiju1zgq2mdbkotvjmjy4ngu2yzawmdawmsjdxq

Movement from Shanghai to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Rajesh K, 26 Aug 2015, 14:43
Moving Service
6.716666666666666 10
The move was planned and executed well. However the items where broken during transit and most of the glassware had to be discarded. Also the team was in a hurry around 3:30 to wind up and hence did not open all the carton boxes ...... it is important that they help us to open the boxes and empty them all..... I was a bit disappointed that we ended up in opening more than 20 boxes ourselves as they were in a hurry to leave.....
W1siziisijuyodflmtawotvjmjy4mdu5mzawmdawzcjdxq

Hello Rajesh

Hope all is well

I am writing with response to the feedback we received with regards to the boxes that were unattended despite that you have satisfactory with the team

We have investigated and attaching a delivery order to confirm that 90% of the boxes were unpacked. The leftover of 10% were asked to leave for self-unpacking, unfortunately this was not indicated on the delivery order which we cannot verify.

We are happy to send our team back to finish up the unpacking if this would help you with settling down.

Let us know of your thoughts and we appreciate you sharing your feedback with us which is important to our services.

Our normal working hours are from Monday to Friday from 9.00am to 5.30pm and Saturday from 9.00am to 1.00pm

Best regards
Yvonne Tay, GMS
Sales Director

Move Consultant
6.3
Moving Crew
6.4
Move Co-ordinator
7.5
Overall Experience
6.7
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W1siziisiju1zdnimwvmotvjmjy4mmu3ndawmdawmsjdxq

Move from Singapore to Dallas, TX USA

Review of UniGroup Relocation Singapore in Singapore, Singapore by Ashley W W, 19 Aug 2015, 06:30
Moving Service
6.783333333333334 10
Move Consultant
6.0
Moving Crew
7.6
Move Co-ordinator
6.8
Overall Experience
6.8
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W1siziisiju1nzdlytaxotvjmjy4mmi5odawmdawmsjdxq

SIN-MNL

Review of UniGroup Relocation Singapore in Singapore, Singapore by Charles J W, 10 Jun 2015, 15:40
Moving Service
6.966666666666666 10
Move Consultant
5.5
Moving Crew
9.4
Move Co-ordinator
6.0
Overall Experience
7.0
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W1siziisiju1y2fln2q5otvjmjy4mwrizdawmdaxmsjdxq

International move - short notice

Review of UniGroup Relocation Singapore in Singapore, Singapore by Valeriane H, 12 Aug 2015, 14:29
Moving Service
6.966666666666666 10
No follow up on where is shipment and which final type of move it will be, when shipment will arrive, etc. Movers/packers were very friendly. Short notice move so great to have it quickly arranged and done in high season of moves
Move Consultant
7.0
Moving Crew
7.4
Move Co-ordinator
6.5
Overall Experience
7.0
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W1siziisiju1ztkwngiwotvjmjy4ngu1zjawmdawmsjdxq

Move from Shanghai to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by David L, 04 Sep 2015, 10:40
Moving Service
6.975 10
Had to use UniGroup because it was decided by my office as a relocation company to relocate from Shanghai to Singapore. I would have to say that I am disappointed by the service. Packing was not so good (I discovered during the unpacking who things were poorly packed and disorganized) and they even did not have enough boxes to pack everything. Unpacking took 2 days which I was not informed! They were slow and not very skilled in re-assembling furnitures. Of course, both in Shanghai and Singapore, they left the appartment dirty and in Singapore they even damaged the walls. Finally, during the unpacking they were so in a hurry to leave that they did not do a global check of the appartment. To be avoided.
W1siziisijuyodflmtawotvjmjy4mdu5mzawmdawzcjdxq

Dear Mr Lazimy

My name is Nita Ng and I am the General Manager of UniGroup Relocation in Singapore.

Thank you for sharing your valuable feedback to us and we appreciate it greatly.

We are sorry to learn that you have found our service less than satisfactory. I have reviewed this whole incident with the team involved in your move along with my QC personnel especially they have not performed their duties accordingly. We want to assure you that this is not our standard quality of service extended to our clients.

Our QC personnel and Ops Manager will take the opportunity to review the current operation process and to re-train the team is our immediate action which we will be taking. This will see that they will be managing the moves or relocation of our clients as seamless as it is our goal to see we are focused on delivering quality service – to every customer, without compromise. Making the team to understand each relocation is different and unique hence it is even more important that they perform their role well.

With accomplishing the above, we will have the corrective measures incorporate on future moves and I will make my team fully aware of the consequence for not adhering to such measures.

I have been informed that there is a pending item which we have not resolved it ie the crack on wall is not professionally repaired. Can we arrange a handyman to come by and get this rectified?

As part of our service recovery, we like to extend either 2 hours handyman services or half a day general house cleaning service. Once you have responded with your preference, we will make the necessary arrangement accordingly.

Please be rest assured that your feedback will be shared with our Shanghai team too.

On behalf of our organization I apologize for the inconvenience caused.

Best regards
Nita Ng

Moving Crew
7.2
Move Co-ordinator
6.8
Overall Experience
7.0
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W1siziisiju2mzcxzwmzotvjmjy4mdu4ntawmda1osjdxq

Office move - Whilrpool SEA & Indesit Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Indersit C - M E, 27 Oct 2015, 16:55
Moving Service
7.0 10
Move Consultant
6.8
Moving Crew
7.0
Move Co-ordinator
7.3
Overall Experience
7.0
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W1siziisiju0zgm0ogyyotvjmjy4mjhhmjawmdflzcjdxq

Relocation from downunder

Review of UniGroup Relocation Singapore in Singapore, Singapore by Janet W, 09 Dec 2014, 10:57
Moving Service
7.416666666666667 10
At Oz, packing crew are fast, wrap all the fragile items properly. However some damage on the furniture noted during unpacking in SG. Received all shipped items, no missing boxes/package.
Move Consultant
7.3
Moving Crew
7.0
Move Co-ordinator
8.0
Overall Experience
7.4
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W1siziisiju0zdc0ymqzotvjmjy4m2mzodawmdawmsjdxq

SG to Melb

Review of UniGroup Relocation Singapore in Singapore, Singapore by Scott T, 08 Feb 2015, 19:43
Moving Service
7.466666666666666 10
Move Consultant
6.0
Moving Crew
9.4
Move Co-ordinator
7.0
Overall Experience
7.5
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W1siziisiju0zdm5nji5otvjmjy4ndixodawmdawmyjdxq

Moving from SIngapore to Germany

Review of UniGroup Relocation Singapore in Singapore, Singapore by Yang Y, 06 Feb 2015, 00:11
Moving Service
7.5 10
Your global documents can be a bit confusion. If the documents can be provided by local office, it could be more accuracy and simpler.
Moving Crew
8.0
Move Co-ordinator
7.0
Overall Experience
7.5
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W1siziisiju1y2i1zgy1otvjmjy4mwrmyzawmdawzijdxq

Bad packout experience in Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Eveline T, 12 Aug 2015, 22:53
Moving Service
7.616666666666667 10
1) One of the movers threw a temper tantrum after an hour and walked off the job without even speaking with his on site supervisor. 2) Movers did not listen to us regarding taking apart a piece of a curio cabinet and a part of the back fell off. Thankfully it could be reattached, but the movers' indifferent and careless attitude was very stressful. 3) showed up 10 minutes late every day. Stretched every lunch and 15 minute break an additional 5-10 minutes. 4) found an excuse to leave at 4pm every day. 5) packed my air freight in the wrong boxes and had to redo the packing. 6) ran out of packing material and stickers on the last day. 7) About half the movers had a surly attitude and became offended when we asked them to pack something a certain way or to add padding to a fragile object. All in all, it was the worst international move I have ever had. This was my third. Hard to believe it, but my experience in Mexico was way better than here in Singapore.
W1siziisijuyodflmtawotvjmjy4mdu5mzawmdawzcjdxq

Hello Eveline

Thank you for your feedback addressing your concern with us.

Steven and I had met you during the packing and addressed your concern of the packing team. That particular crew has unusual behaviour which we do not face similar encounter before with him, it is unfortunate to happen during your move.

We have already isolated this crew and consulting is on-going for him.

We have shared the same with the Embassy informing them of our action plan.

We thank you for your patience with us and apologies for the inconvenience caused to you and your family.

Best regards
Yvonne Tay
Sales Director

Move Consultant
9.0
Moving Crew
4.6
Move Co-ordinator
9.3
Overall Experience
7.6
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W1siziisiju2mzcxzwm1otvjmjy4mdu4ntawmda5myjdxq

Move to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Amio L G W, 02 Nov 2015, 15:10
Moving Service
7.625 10
I would have given an 8 for the Coordinator's ability to address questions and concerns but her counterpart have not given me any satisfactory or prompt response regarding a claim for broken item during shipment.
Moving Crew
8.0
Move Co-ordinator
7.3
Overall Experience
7.6
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W1siziisiju0zgm0ogyxotvjmjy4mjhhmjawmdfimsjdxq

Move to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Billy B, 04 Nov 2014, 08:46
Moving Service
7.666666666666667 10
Move Consultant
5.0
Moving Crew
9.0
Move Co-ordinator
9.0
Overall Experience
7.7
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W1siziisiju1ndg2otexotvjmjy4ndjlyjawmdawmsjdxq

move from india mumbai to singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by , 05 May 2015, 14:54
Moving Service
7.666666666666667 10
great work throughout the process
Move Consultant
7.0
Moving Crew
8.0
Move Co-ordinator
8.0
Overall Experience
7.7
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W1siziisiju0ztjkywizotvjmjy4mdnmntawmdawmsjdxq

Penang, Malaysia air shipment to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Chin H L, 17 Feb 2015, 14:07
Moving Service
7.716666666666666 10
Move Consultant
7.5
Moving Crew
7.4
Move Co-ordinator
8.3
Overall Experience
7.7
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W1siziisiju0zgm0ogyyotvjmjy4mjhhmjawmdflosjdxq

Moving from Australia back to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by Sandra M, 08 Dec 2014, 22:50
Moving Service
7.916666666666667 10
At Oz end, packing crew fast but insufficient care for wrapping/protecting fragile items, only paper (too much) used. Lumped everything from 1 place into same box(es) instead of grouping same items. At Singapore, excellent service and care in delivery/unpacking and placing, also very fast and efficient. Also good follow up on damaged items.
Move Consultant
6.8
Moving Crew
9.0
Move Co-ordinator
8.0
Overall Experience
7.9
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W1siziisiju1zjy4mdniotvjmjy4ngu3yjawmdawzijdxq

USA to Singapore

Review of UniGroup Relocation Singapore in Singapore, Singapore by James M, 14 Sep 2015, 16:07
Moving Service
8.0 10
Moving Crew
8.0
Move Co-ordinator
8.0
Overall Experience
8.0
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