Dear Mr Kilner.
Thank you for taking the time to review the services performed. Continuous improvement is very important to us and so we are able to service future clients better.
From your input and feedback, I’m pleased to hear that we were quick and efficient. Our goal is to move you from your current residence to your new residence efficiently so you can spend time on more important things in life.
I am disappointed to hear about the artwork. There were many beautiful paintings in your home, I had thought your wife had painted them! The unpacking process in a local move can be stressful and if not handled carefully, can turn the whole move from organised to disorganised quickly. We apologise for any inconveniences caused by this and will reevaluate this process in particular.
Feel free to reach me at the mobile listed on the card I gave your wife on the 1st day of the local move, or at the office line +852 2418 4333
Joseph Lai, General Manager, UniGroup Relocation - Hong Kong
Dear Mr. Lo,
Thank you for taking the time to review the service performed. Continuous improvement is very important to us so we are able to provide better service in the future.
I’m sorry to hear that we were not able to meet your expectations during the move process. During our premove survey, our consultants go over in detail what you can expect during the actual moving day, however since this did not take place we should have informed you of the moving process via telephone instead. Nevertheless, I’m glad to hear that our supervisor was proactive with the communication between you both and we will take a look at the communication between the supervisor and the team members.
We apologies for any inconvenience caused. Please feel free to give us a call for any additional feedback.