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UniGroup Relocation Hong Kong

5
Based on 103 reviews
103 8.3 10 0
85.0
Move
Consultant
82.0
Moving
Crew
81.0
Move
Co-ordinator
83.0
Overall
Experience
Thumb-up 91 users will use this mover again.
Reviews
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I

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Ahn E, 10 Apr 2014, 13:47
Moving Service
3.3000000000000003 10
HK side mover was worst people I ever met, who just wanted to drop all boxes on the floor and would not like to work at all. Jp side crew was great thou. I don't think I will use it again. Better to go with jp company.
Move Consultant
4.0
Moving Crew
1.4
Move Co-ordinator
4.5
Overall Experience
3.3
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HK to Sydney

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Joe S, 11 May 2015, 09:01
Moving Service
3.777777777777778 10
The delivery was late by 8 days. There is no communication when the shipment has been arrived at the port.
Move Consultant
5.0
Moving Crew
5.0
Move Co-ordinator
1.3
Overall Experience
3.8
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Paris to Hong-Kong

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Sylvain B, 28 Sep 2014, 15:54
Moving Service
4.1499999999999995 10
Some of our funitures were broken during the move (Wardrobe...). After 2 weeks, still waiting for Unigroup to get back to us for the refund of our broken furnitures.
Move Consultant
4.0
Moving Crew
4.2
Move Co-ordinator
4.3
Overall Experience
4.1
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Hong kong to Bangalore

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Ravi J, 06 Feb 2015, 14:52
Moving Service
4.183333333333334 10
Move Consultant
5.8
Moving Crew
4.8
Move Co-ordinator
2.0
Overall Experience
4.2
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Move from Dubai to HK

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Harvey J, 07 Mar 2015, 20:58
Moving Service
5.0 10
Move Consultant
5.0
Moving Crew
5.0
Move Co-ordinator
5.0
Overall Experience
5.0
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The local and international move on 29-02-2014

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Susanna C, 11 Apr 2014, 04:59
Moving Service
5.133333333333334 10
I been using your company for local and international move for the past years but this is the worst. The mover is careless, the supervisor doesn't prepare before hand. The boxes is not enough so that he need to ask for more but only used boxes is available, same as the packing paper. I been keep telling him the things need to move and where but at the end I still find pieces and pieces every where. Some of these things need to pack up by myself after they gone. I still have the second pick up at the end of this year I hope I can have something better to say after that.
Move Consultant
7.5
Moving Crew
3.4
Move Co-ordinator
4.5
Overall Experience
5.1
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Personal effects from UK

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Edward W, 20 Feb 2014, 12:04
Moving Service
5.483333333333333 10
Moving boxes from ground floor to 18th Floor. Crew used small flat trolley but stacked boxes haphazardly with boses stacked sideways in many cases. Also stacking was too high leading to some boxes following off the trolley. Luckily nothing was broken as much of the shipment was non-breakable items. though not much unpacking was needed, crew appeared more keen to get away. This was worst crew in this third shipment with same group.
Move Consultant
5.8
Moving Crew
5.2
Move Co-ordinator
5.5
Overall Experience
5.5
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Move from Shanghai to Hong Kong

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by David K, 23 Jun 2015, 12:20
Moving Service
6.266666666666667 10
Move Consultant
8.0
Moving Crew
5.8
Move Co-ordinator
5.0
Overall Experience
6.3
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This does not apply to me since I never received my things!!!

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Luk C Y C, 02 Jul 2014, 09:56
Moving Service
6.325 10
I have waited for over a month and still have not received my items yet. The things have not even begun to ship out of Hong Kong to New York and it is causing a great inconvenience to my moving schedule. Please follow up with the company as soon as possible as I need to have my items in my apartment by August 1st. I don't even have my bed to sleep in yet!
Move Consultant
5.3
Moving Crew
7.4
Overall Experience
6.3
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Good Labour, but Poor Service.

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Vincent N, 08 Jun 2015, 10:25
Moving Service
6.366666666666667 10
I do expect that I don't need to do so much after the relocation. Actually the workers are really helpful and hard working, nevertheless there were not enough people to work at all. Originally, there were three people to come in the morning , and I didn't know why it became only two after lunch. As a result, they hadn't place my thing back to the right place, some of them even in the boxes. It can be concluded it just have done about 30% of the replacing work.
Move Consultant
7.5
Moving Crew
4.6
Move Co-ordinator
7.0
Overall Experience
6.4
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Move from HK to KL, Malaysia

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Caryn C, 02 Sep 2014, 22:19
Moving Service
6.516666666666667 10
Move Consultant
7.0
Moving Crew
7.8
Move Co-ordinator
4.8
Overall Experience
6.5
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Move from 9 Old Peak Road to 5 Old Peak Road

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Peter K, 19 Jun 2014, 16:39
Moving Service
6.6000000000000005 10
Very quick and efficient. A bit slap-dash however, with a few issues - some scratches, artwork not packed properly (slightly bent), a stopper from a perfume bottle lost, and books and papers simply stuffed into shelves when unpacked.
W1siziisijuyodfkyjzhotvjmjy4mdu5mzawmdawnsjdxq

Dear Mr Kilner.

Thank you for taking the time to review the services performed. Continuous improvement is very important to us and so we are able to service future clients better.

From your input and feedback, I’m pleased to hear that we were quick and efficient. Our goal is to move you from your current residence to your new residence efficiently so you can spend time on more important things in life.

I am disappointed to hear about the artwork. There were many beautiful paintings in your home, I had thought your wife had painted them! The unpacking process in a local move can be stressful and if not handled carefully, can turn the whole move from organised to disorganised quickly. We apologise for any inconveniences caused by this and will reevaluate this process in particular.

Feel free to reach me at the mobile listed on the card I gave your wife on the 1st day of the local move, or at the office line +852 2418 4333

Joseph Lai, General Manager, UniGroup Relocation - Hong Kong

Move Consultant
8.0
Moving Crew
6.8
Move Co-ordinator
5.0
Overall Experience
6.6
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Move from 40th Floor to 55th Floor. Tower 1, Sorrento, TST, KWLN

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Wasseem K, 22 Jun 2015, 11:56
Moving Service
6.694444444444444 10
I had used UniGroup previously for my move with the same residential block and it went well last time. based on last experience, we hired them again and this move was also in the same block to a higher floor. I am disappointed thsi time, the way they handled my stuff. No claer marking on the boxes. Mizex up all kind of stuff suach as kichen or food stuff was found with other messy thsings. found damaged stuff which even was not reprted to us. Not Happy thsi time.
Move Consultant
6.8
Moving Crew
6.0
Move Co-ordinator
7.3
Overall Experience
6.7
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So far so good !

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Jackson L, 03 Mar 2014, 14:08
Moving Service
6.716666666666666 10
the moving staffs are excellent and they do a great job !
Move Consultant
7.3
Moving Crew
6.4
Move Co-ordinator
6.5
Overall Experience
6.7
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HK to UK

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Shing C F, 12 Sep 2014, 17:24
Moving Service
6.8500000000000005 10
Yes, I will highly recommend to my friend. The sales person is very good.
Move Consultant
8.8
Moving Crew
6.8
Move Co-ordinator
5.0
Overall Experience
6.9
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Moving from Tianjin to Hong Kong

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Teng C H C, 27 Jan 2015, 19:01
Moving Service
7.0 10
The overall service is good but two of my stuff were broken during the shipment from Tianjin to Hong Kong
Move Consultant
7.0
Moving Crew
7.0
Move Co-ordinator
7.0
Overall Experience
7.0
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Hk to singapore

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Heidi S N, 05 Dec 2014, 10:37
Moving Service
7.0 10
Move Consultant
9.0
Moving Crew
5.0
Move Co-ordinator
7.0
Overall Experience
7.0
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Perth to HK

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Andrew M, 07 Sep 2014, 20:17
Moving Service
7.016666666666667 10
Exiting Australia the service was efficient but packing was mixed - some solid wrapping but some very casual. On arrival the service was efficient and organised, attention to the condition of items when unpacked was zero. There was damage that I have found almost three weeks after.
Move Consultant
5.0
Moving Crew
8.8
Move Co-ordinator
7.3
Overall Experience
7.0
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W1siziisiju0zgm0ogvlotvjmjy4mjhhmjawmdbmnsjdxq

Moving my whole family from Hong Kong to Vancouver

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Gilbert W, 04 Jun 2014, 08:01
Moving Service
7.116666666666667 10
Move Consultant
7.5
Moving Crew
6.6
Move Co-ordinator
7.3
Overall Experience
7.1
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W1siziisiju0zgm0ogvlotvjmjy4mjhhmjawmdblyijdxq

flat contents moved to new flat within HK Island

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Tygan L, 29 May 2014, 15:00
Moving Service
7.1499999999999995 10
Great value! Efficient moving and the movers did their best to avoid damage to the flat and items. The only thing I would make sure I do next time is ask them NOT to unpack the other side! It was mayhem! especially our food from the freezer had melted and then made a mess when the movers put them into the new fridge! Otherwise very happy with the service all round.
Move Consultant
7.8
Moving Crew
7.2
Move Co-ordinator
6.5
Overall Experience
7.2
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Moving from HK to Canada

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Theone W, 05 Aug 2015, 13:02
Moving Service
7.166666666666667 10
Overall is so far so good. It would be highly appreciated if there is a kind reminder/a call to let me know one day before when your crew would come on the pick up date.
Move Consultant
7.5
Moving Crew
9.0
Move Co-ordinator
5.0
Overall Experience
7.2
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Consolidated move of personal effects from Hong Kong and Shenzhen to Vancouver

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Lily Y, 30 Jul 2014, 17:40
Moving Service
7.483333333333333 10
This is our third time using UniGroup for moving. Perhaps due to the complexity of the move, it was the least satisfactory. Although a big crew of eight was handling the Shenzhen segment, something went wrong with the labeling of cartoons so that I'm still missing some hear gear destined for Hong Kong. I asked for a team leader Ray who did our move within Shenzhen two years ago but he was occupied with another job. Perhaps if Ray had been there, my hats and visors wouldn't be missing! We had a small crew of three for the Hong Kong segment. While that would have been fine given that not a lot was being packed from Hong Kong, two of the crew had to be called away mid-way to help with another job. We did get two other movers back some time later to finish the job. What I'm least satisfied with was the move coordinator. Laura h* is too green. She didn't respond to e-mails on time; nor did she take the initiative to call me in response to some questions I had after receiving the standard first message from her. She also can do with some improvement in English. Having said that, she is polite and tries hard. She needs guidance mainly. Sales person Lily Wong is the star; she carried the ball and ran with it. Without her, I'm quite sure that we would have an overflow of our personal effects, which would be most troublesome. She handled many of the issues that I expected the coordinator to do. Kudos to Lily!
Move Consultant
9.0
Moving Crew
8.2
Move Co-ordinator
5.3
Overall Experience
7.5
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W1siziisiju0zgm0ogywotvjmjy4mjhhmjawmde5nyjdxq

Move with Unigroup Hong Kong

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Wilson L, 17 Oct 2014, 17:05
Moving Service
7.55 10
In general, I found it a bit hectic and disorganized. While Jeffrey meant well, there was a disconnect between the intentions and execution (seemingly a theme). Things were handled quite roughly, and several pieces of art that I had taken off the walls and laid on the hallway were repeatedly knocked over by the movers until I had to move them. Once items were moved into the new flat, it was absolute chaos, and things were just dumped into the flat. After we got to the new flat, the crew seemed more concerned about getting back their blue plastic boxes, rather than helping me unpack (they were actively transferring items from the blue boxes to paperboxes while I was trying to unpack some kitchen stuff and other things). Ultimately I ended up dismissing them and then spent the next week unpacking things as they didn't seem interested in helping to unpack and just wanted to get out of there. I get it, they are paid by time, but it was the most gruff experience I have had to date. Additionally, it was also a slower move than my last move even though there were fewer things to move and there was no truck involved. The broken statue was also indicative of the level of care things were pack. The statue was in the middle of a large box with a couple sheets of paper laid on top and on the bottom of it, it's not surprising that it got ruined. The art hangers who came the weekend afterwards were incredibly professional and helpful. Only two negatives was that they were late because of traffic in HK (someone should have called me to tell me that) and they did not have any wall filler (which should be part of their tool kit).
W1siziisijuyodfkyjzhotvjmjy4mdu5mzawmdawnsjdxq

Dear Mr. Lo,

Thank you for taking the time to review the service performed. Continuous improvement is very important to us so we are able to provide better service in the future.

I’m sorry to hear that we were not able to meet your expectations during the move process. During our premove survey, our consultants go over in detail what you can expect during the actual moving day, however since this did not take place we should have informed you of the moving process via telephone instead. Nevertheless, I’m glad to hear that our supervisor was proactive with the communication between you both and we will take a look at the communication between the supervisor and the team members.

We apologies for any inconvenience caused. Please feel free to give us a call for any additional feedback.

Moving Crew
6.6
Move Co-ordinator
8.5
Overall Experience
7.6
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Moving back to Singapore

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Billy Y, 06 Apr 2014, 18:58
Moving Service
7.566666666666666 10
Move Consultant
8.0
Moving Crew
7.2
Move Co-ordinator
7.5
Overall Experience
7.6
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W1siziisiju0zgm0ogvkotvjmjy4mjhhmjawmdbiosjdxq

Short distance, two-day move

Review of UniGroup Relocation Hong Kong in Hong Kong, Hong Kong by Oliver G, 08 May 2014, 14:06
Moving Service
7.633333333333333 10
Did not have a move co-ordinator so have not answered that section. The surveyor was nice and efficient, the moving staff were excellent, except that they broke the door of a tumble-dryer and did not report it to me. An improvement: provide colour-coordinated stickers to highlight items to go, stay or be moved first. I had stickers for 'staying' items but had to go through it again, so this was not good use of time. Otherwise the moving staff were very knowledgeable, understanding and worked swiftly and with well-accustomed efficiency. Packed items were secure and there were no breakages in the moved items. Thank you.
Move Consultant
8.5
Moving Crew
9.4
Move Co-ordinator
5.0
Overall Experience
7.6
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