Dear Mr Yoon,
Thank you for sharing your feedback. In response we'd just like to highlight the following points:
We held your shipment at Korea for a long time due to the validation period of your residence permit which was issued by the immigration office 19 days less than 365 days. But Xi’an Customs reject to issue the Import Permit due to this situation. The immigration office also doesn’t want to extend the validation period of your work permit. We did our best to negotiate with both authorities but couldn’t work. Finally we have to change the port of entry for this shipment.
Thanks a lot for your sincere review, we will definitely improve our service in the future in terms of timely update every milestone to the client and also the internal communication.
Thank you for your kind words on our move coordinator and moving crew, we're very pleased to hear that your household goods were delivered without any damages.