Review of SwiftRelo Limited in Hong Kong, Hong Kong by , 14 Feb 2018, 09:33
I used SwiftRelo to move from HK to US. They are a few thousand HKD cheaper than others. Big mistake.
They picked up my stuff on August 10, 2017; my stuff got shipped early November from HK. Their partner in the US, Schumacher only have offices in Los Angeles, CA and New York City, NY. I live in St. Louis, MO, in the midWest. My stuff finally arrived at the Curb of a two-story house on December 23, 2017. The truck driver who drove all the way from California to my home is unable to deliver the piano to the first floor of the house because there are 4 steps from the door, unless i waive the right to claim if any damage occurs to the piano, They made me think Schumacher, the moving company will pay for storage cost; and pulled me into a local storage. It turned out they would not be responsible for anything. I refused. Then the trucker driver took off with my piano in.
One month passed; I heard nothing from the company; Called them up, my call went to voice mail. Finally, I was told there would be additional charges, but no specific date of delivery and I was told to deal with HK company. HK company shoved all the responsibility on me and demanded additional cost of $250. Both companies have the attitude: I have your piano; pay.
It took 5 months for my household goods to arrive; I had to replace pretty much everything because the moving spans three season from summer to cold US mid-west winter. Now, the piano is still at Schumacher's warehouse. And according to these companies, it is all my fault.
If you still want to go ahead, use the Cheaper SwiftRelo; Thank again; potential headaches ahead!