Review of Relosmart (Shanghai) in Shanghai, China by Liz S, 23 Aug 2017, 18:32
Excellent service from start to finish. All items accounted for and I am beyond thrilled my terracotta warrior made it to the UK totally unscathed - along with everything else. I have to mention the exemplary friendliness & professional tailored services we received from Zio, Simon, Ken & the team at Relosmart. I had done extensive research in shipping companies prior to our move as our budget was tight & I chose Relosmart after inviting more than 7 companies to tender for our business, I was able to discuss with Zio all the nitty gritty bits of shipping and it's complexities (he happily connected with me on wechat), these included getting my shipping fapiao reimbursement in record time from our company, my specific crating needs, insurance, any import issues UK end. There was no subject this team could not advise me on and they really did seem to care. After my shipping was packed up & left the house It occured to me that evening I had not shipped some items in a cupboard we hadn't checked & I messaged Ken to explain my error, the following day Ken came to my home & personally packed the items I had forgotten at no extra cost to me - I was so appreciative & he explained that "it's all part of the service, that these things happen when large houses are being packed up so no worries" WOW I am recommending this company to everyone at Dulwich and the wider community in Shanghai. I have in the past received extremely bad service shipping goods with a larger well known company & was both anxious and adamant this time I was going to pick wisely. I am so glad I chose Relosmart I have not been disappointed. Thank you for taking the stress out of our move.