Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Yau, 30 Nov 2021, 12:26
Moving Service
Ms. Yau
10.010
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
Share
Overall Rating
5
Great moving company !
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by , 29 Nov 2021, 19:06
Moving Service
Ms.Barrenengoa
9.68333333333333410
Move Consultant
9.3
Moving Crew
9.8
Move Co-ordinator
10.0
Overall Experience
9.7
Share
Overall Rating
5
Lantau to Bexhill
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Crow, 22 Nov 2021, 16:58
Moving Service
Ms. Crow
8.83333333333333410
Hello. The pre sales service and move were excellent, but my stuff was collected on the 12/11 and as yet I have had no updates re expected loading.
Dear Ms. Crow, thank you for your feedback. Please reach out to your move coordinator and we will advise vessel details for your shipment.
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
6.5
Overall Experience
8.8
Share
Overall Rating
5
Pokfulam to Zupthen, Netherlands
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Hambucher, 07 Sep 2021, 15:07
Moving Service
Ms. Hambucher
10.010
everything arrived without any damage. We are super happy that despite the difficult shipping situation and no containers being available our goods arrived within the timelines that you promised. Appreciate the solution of rerouting the shipment. That's what we expect from a professional and experienced moving company. Stay healthy everyone.
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
Share
Overall Rating
5
Shipment from Hong Kong to Florida
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Schueller, 24 Aug 2021, 08:06
Moving Service
Ms. Schueller
9.16666666666666610
Really pleased with the overall experience. Especially the efficiency and professionalism from the moving crew. They were on time and friendly and did an amazing job packing my belongings.
Move Consultant
9.0
Moving Crew
10.0
Move Co-ordinator
8.5
Overall Experience
9.2
Share
Overall Rating
5
HK - Sydney 2nd shipment
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Lee, 23 Aug 2021, 13:45
Moving Service
Mr. Lee
8.41666666666666610
Move Consultant
9.5
Moving Crew
10.0
Move Co-ordinator
5.8
Overall Experience
8.4
Share
Overall Rating
5
My move fm HK to UK
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Cheng, 18 Aug 2021, 16:11
Moving Service
Mr. Cheng
8.83333333333333410
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
6.5
Overall Experience
8.8
Share
Overall Rating
5
Our HK to UK relocation
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by S Calvert, 16 Jul 2021, 15:31
Moving Service
S. Calvert
9.83333333333333410
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
9.5
Overall Experience
9.8
Share
Overall Rating
5
My move from HK to Toronto
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by P Leach, 02 Jun 2021, 06:26
Moving Service
P Leach
9.010
Move Consultant
9.0
Moving Crew
9.0
Move Co-ordinator
9.0
Overall Experience
9.0
Share
Overall Rating
5
Hong Kong to Germany
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Lee, 28 May 2021, 23:24
Moving Service
M. Lee
10.010
Generally, I liked the team and the service. A couple of observations:
1. Not enough coordination between the packing crew and the office/sales team. The packing crew had no idea they had to go to different locations for the pack up. They were great after I told them, and flexible, but they had no idea. The European team also didn't know what was agreed between the client and the service team in terms of their responsibilities, either.
2. Not enough coordination between HK and European team in terms of expectation setting. I was informed only weeks after the fact that the European mover would hold my goods for 2-3 weeks AFTER the container cleared customs and immigration. This was told me as a "matter of fact" with no explanations.
I was a little disappointed with the service on the European side. The HK team was responsive and transparent.
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
Share
Overall Rating
5
My move from Hong Kong to Philadelphia, PA, USA
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by T Shaw, 24 May 2021, 23:57
Moving Service
T Shaw
10.010
Our current status: waiting for available Shared Container before actual shipment to USA.
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
Share
Overall Rating
5
My move from Hong Kong to Warrington
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by P Leung, 22 May 2021, 16:30
Moving Service
P Leung
10.010
The moving crew assist to pack the remaining stuff and everything is packed carefully. They have checked several times to ensure no missing items left behind.
The coordinator is helpful in preparing the TOR application.
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
Share
Overall Rating
5
My move from Hong Kong to Bournemonth
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M M Kuen, 17 May 2021, 23:39
Moving Service
M M Kuen
9.62510
Move Consultant
9.3
Moving Crew
10.0
Overall Experience
9.6
Share
Overall Rating
5
My move from Hong Kong to Stockholm and London
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by G Goulding, 17 May 2021, 15:44
Moving Service
G. Goulding
10.010
Very easy and focused, thanks.
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
Share
Overall Rating
5
Removals to Portugal
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by P Stanley, 17 May 2021, 14:27
Moving Service
P Stanley
9.58333333333333410
Overall a very positive experience. Not yet sure when my shipment will arrive at my destination address, but apart from that, no complaints.
Happy to recommend this company to my friends and family.
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
8.8
Overall Experience
9.6
Share
Overall Rating
5
My move from Hond Kong to UK
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by J Lau, 12 May 2021, 13:02
Moving Service
J Lau
10.010
Overall you guys provide excellent service!
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
Share
Overall Rating
5
Move from HK to UK
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by D Nelson, 12 May 2021, 12:48
Moving Service
D Nelson
9.63333333333333310
Move Consultant
9.8
Moving Crew
9.4
Move Co-ordinator
9.8
Overall Experience
9.6
Share
Overall Rating
5
My move from Hong Kong to UK
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by , 16 Apr 2021, 19:19
Moving Service
Amanda
10.010
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
Share
Overall Rating
5
My move from Hong Kong to Brisbane
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by T Chiba, 11 Apr 2021, 15:37
Moving Service
T Chiba
9.010
Move Consultant
9.0
Moving Crew
9.0
Move Co-ordinator
9.0
Overall Experience
9.0
Share
Overall Rating
5
Hong Kong to Paris
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M K Bouchafa, 10 Feb 2021, 06:50
Moving Service
Ms. K Bouchafa
6.62510
Not able to fully provide my experience since my move is not completed, yet I have no delivery schedule information despite my requests. The follow up and communication is very slow. The movers were fast and friendly but I have a doubt about the package and protection of my belongings as they just threw away everything in the boxes .. I’ll await for the goods to be delivered
Moving Crew
8.0
Move Co-ordinator
5.3
Overall Experience
6.6
Share
Overall Rating
4
My move from HK to London
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M W Lp, 03 Feb 2021, 14:51
Moving Service
Ms. Wong LP
9.2510
Moving crew is great 👍🏼 efficiency & friendly. It has taken about 3.5 hours to complete my move in total 70 cartons.
Right now, I’m waiting for the final payment receipt & shipment details from the moving co-ordinator.
Yet to have any comments about local delivery team, that will be few months later with storage facilities in UK.
Would recommend Relosmart to anyone who wants the moving service. Thanks / Phyllis
Moving Crew
10.0
Move Co-ordinator
8.5
Overall Experience
9.3
Share
Overall Rating
5
My move from Hong Kong to UK
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Nip, 22 Jan 2021, 00:00
Moving Service
Mr. Nip
6.41666666666666710
A friendly and nice team but a proactive consultancy/co-ordination is highly appreciated. Looking forward to ship to the destination without delay and safely.
Move Consultant
6.0
Moving Crew
8.0
Move Co-ordinator
5.3
Overall Experience
6.4
Share
Overall Rating
4
My move from Hong Kong to The Netherlands
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Schulte Mattler, 19 Jan 2021, 19:26
Moving Service
Ms. Schulte-Mattler
8.510
Moving Crew
10.0
Move Co-ordinator
7.0
Overall Experience
8.5
Share
Overall Rating
5
Hong Kong to Auckland
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M V Niekerk, 19 Jan 2021, 13:33
Moving Service
Mr. Van Niekerk
8.2510
Move Consultant
7.8
Moving Crew
9.0
Move Co-ordinator
8.0
Overall Experience
8.3
Share
Overall Rating
5
Moving Piano from Hongkong to Germany
Review of Relosmart (Hong Kong) in Hong Kong, Hong Kong by M Schneider, 11 Jan 2021, 15:02
339
users will use this mover again.
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Dear Ms. Crow, thank you for your feedback. Please reach out to your move coordinator and we will advise vessel details for your shipment.