Thank you for your feedback.
As I have investigated, your 40ft worth of goods came across just one damage - one wood board of your bookshelves got damaged at the screw hole.
The insurance claim was rejected because that the wood board is made of particle wood, which is by nature very easy to break when these furniture are dismantled and re-assembled. In your case, the damaged part was just around the screw hole and it has been dismantled and re-assembled for some times in the past already. Furthermore, our German crew successfully re-assemble it despite the screws were hard to be mounted back. And after all it does not really affect you to use the bookshelf. Hence the rejection.
Please kindly also understand that the insurance covers door to door and all risks which we cannot foresee. Yes, when the move is finished and you look back, it seems you paid a lot of money for insurance for nothing. But it did give you a peace of mind, and protected you from the risks by then you would never know.
RapidWorld Relocations Team