Thanks for your feedback. We've built our reputation on many satisfied customers and we need feedback of all types to keep improving. I'm sorry that your move from Hong Kong to Canada didn't go exactly as you'd wish. We've taken this up with both partners to see what we can learn from this and to get better. Your main dissatisfaction is around a third party contractor in Vancouver so we'll work with our Canada partner to help them select the best contractor options in future. Good luck with your new life in Canada!