Moving Service

Janismay

0.0 10

Horrible experience never had before! Since one month, talked about the same quotation. Accepted one week ago, asked for boxes delivery. After all, received a new price increased almost double quotation without proper informing customer. Also asked customer to consider by air flight. It was difficult to speak to senior when things happened. Felt being cheated. Big big thumbs down

Moving Service

Ali

1.0 10

OUR STUFF HAS STILL NOT ARRIVED 6 MONTHS AFTER WE PAID LINKS MOVING ASIA UPFRONT! CRIMINAL ACTION IS NOT BEING TAKEN. THIS IS FRAUD AS WELL AS BREACH OF CONTRACT. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. THIS COMPANY CANNOT BE TRUSTED.

Moving Service

lmah

1.7333333333333334 10

If you want to add more work to your post-relocation to where you are moving, then use them. I am filing a case with HK consumer consult about this company. I will report to the Police on this company 'cause some actions they made could be consider crime of fraud.

Moving Service

lmah

1.8 10

Worst moving company ever!! If you want to add more work to your post-relocation to where you are moving, then use them. I am filing a case with HK consumer consult about this company. I will report to the policy on this company 'cause some actions they made could be consider crime of fraud.

Moving Service

mar69

2.8000000000000003 10

have relocated internationally for the past 15 years and never experienced a moving company as bad as links. Belongings still not delivered 4.5 months after packing, emails are not responded to, customer service is non existent. Will never use again and would not advise others to do so, stick with santa fe who are reliable and deliver as per the quotation. Horrendous experience

Moving Service

Tweetylove

3.75 10

I've been relocated 8 times in my life and this is the worse relocating experience ever! DO NOT USE THEM EVER AGAIN! The consultant quoted the shipment would arrive in 6-8 weeks + 2 weeks in custom, now is into 13 weeks and I still receive no news about my stuff! On their website, they had a ON-TIME GUARANTEE as follow: "To save costs, many shipping companies will hold your belongings at their warehouse until they are able to fill an entire shipping container bound for your destination. This means that you may wait weeks, or even months, for your belongings to depart Asia. At Links Moving, we understand that you want to receive your valuables as soon as possible. And we are committed to the high-frequency departure of all our containers. Whether they are full or not. For your peace of mind, we offer an on-time guarantee. If your belongings do not arrive at their destination port on time, we’ll refund your shipping costs." But when I email the consultant, she claimed that in that only works in Asia but according to my understanding, I have make the follow statement to the consultant: 1) It claims that the shipment departs Asia - There is no where mentioned the shipment needs to be delivered WITHIN ASIA. In my case, it departs Hong Kong which is departs from ASIA! 2) " And we are committed to the high-frequency departure of all our containers. Whether they are full or not." - Now you're breaching the claims as you're holdings my belongings until they are fill with the entire shipping container which is exactly what you claim you guys would NOT do. 3) OK - you mentioned 6-8 weeks when I did the quote and I understood there is a 2 weeks customs hold and I need to pay a fee...... and now after 3 months you claim it takes 8-12 weeks + 2 weeks custom hold, either way - now is into the 13th weeks since 28 Dec 2018 this is really unacceptable with false and misleading claims! Can you tell me exactly where is my stuff right now? Was it departed from Singapore port on 26 Mar and now in the sea now? I need to know EXACTLY WHERE are my stuff now! Either way - you have already breach the claim on your website, therefore I now asking for a FULL REFUND on my SHIPPING COST! I'm now chasing for the refund and reply from the management, and most importantly, I need to know exactly where are my stuff and when will they arrive in the Australia Port! I'm going to lounge a complain to the Consumer Council if they do not take any proper action to my complain today!

Moving Service

Kym

4.088888888888889 10

My stuffs have been packed on 9 Jan and am informed that my stuffs reached HK on 20 Jan, I have requested to deliver my stuffs to my HK home on 13Feb and had sent a couple emails to ask for a date. I called the hotline - customer services "this number had been terminated", that is so scary. Appreciate if I can get any response!

Moving Service

Nisha Sharma

4.25 10

The crew who did packing in Hong Kong were professional, but the service offered whilst delivering and unpacking was pathetic. Had raised concern, bit despite repeated messages no reply was received. We had some damaged items also and despite repeated calls and messages to coordinator no follow up was done. We are still struggling to get any response for the procedure for filing claim for the damaged items that were insured.

Moving Service

Chloe

6.616666666666667 10

It is a very disappointing experience. Our vintage speaker's tweeters are dented with 2 finger-like dents. We are advised to use youtube DIY to restore the dents ourselves. However, apparently there is no way for any accidents to happen during transportation to make the 2 distinct symmetric pointed dents if they were not pointed by fingers of movers. Management just does not care and told you to claim insurance which will be charged with nearly 50% admin fee. and the Cap is only USD500. Means nothing at all. Waste of time and effort to discuss, inspect or submit claim. If it's accidents, we are unlucky. But it definitely looks more like careless "finger pointing" which the management just avoids the question.

Moving Service

Ting Wai Lun

6.683333333333334 10

I'm very disappointing about my shipment, it was still pending at your company storage room.I have been move to Australia now. Please tell me when I can receive my shipment? Thank You!