Thank you for your feedback,.
I have investigated your case, and it seems that no shipping insurance was purchased on your side which reduced considerably our pool of solution.
You need to understand that shipping goods between Seattle and HK is above our budget and we have few departure to this destination which makes the most cost efficient solution ( groupage ) difficult to put in place.
In regards of the damage to your cabinet, please be aware that it has been brought to your attention on the packing day.
I have a copy of the packing list signed by you mentioning on the cabinet line:” Cabinet” - “Cracked” and a picture of the card box used to pack your cabinet and you can clearly read: “CRACKED” on it.
It seems that you and the destination agent had 2 ways to be aware of this damage so we have not tried to hide it from anyone.
On the other hand, I have investigated the reason why our crew tried to fix your cabinet , they just tried to do good and make sure that the “crack” will not increase during the shipment, fair solution but following this case , we have ask our team to flag to their move coordinator any “damaged items” which won’t support to be shipped instead of trying to fix them.
I hope this will answer your concern, JS4