Moving Service

Chichi Vinuela

1.0 10

Please refrain from using this company! They rip people off. I know of other people who have gone through the same experience than me. They invoice a price and when they get your effects in their possession they ask for more. I've been quoted a price and ended up paying almost 100% more, since my belongings were in their possession I have no choice than paying. After the first invoice that was supposedly covering 100%, they have sent to other invoices for "unexpected" charges. It is their modus operandi. There are always the so called "unexpected" charges but it is just a big scam!

Moving Service

Geneva

1.0 10

STAY AWAY FROM THIS COMPANY! We moved in August from Dallas, Texas to Switzerland. This was our 3rd time using ITO, I'm working for an international Company. As always we paid to get our goods packed. Three men arrived, started packing and one of them at lunch time told us to go and have lunch saying "go for lunch mam, don't worry we will not take anything from you, you can trust us". We went for lunch and then picked up our kiddos (2 hours). We had 199 boxes in the inventory and when the container arrived to Switzerland we signed for the 199 boxes. 199 boxes where delivered. When we were unpacking our ''Kitchen boxes'' we noticed that we were missing our global knives collection, then start looking for pans and pots (Eva trio) and they were also missing.Then within a few days started noticing more and more goods missing. We notificad straight away to Thomas (El Paso) and Cristina (Hamburg) they were useless, Thomas told us to contact our insurance (for what? is their company who is hiring thieves) They both were sharp and Cristina even told us "You signed for 199 boxes" and we can't do anything else. They stole (men who packed) 2 boxes from us, they were very clever because they didn't put those boxes in the inventory, they put our boxes with high value goods in their truck. They don't care after you paid, those men are profesional thieves and ITO is protecting them. I'm wondering how many boxes that they pack get loss? I will NEVER use this company again.

Moving Service

Manuela Gianella-Borradori

2.0166666666666666 10

We used twice this company. Once from Geneva to NY in 2014 and the second time from NY to Paris. We left some goods in ITO storage for 5 years as well. It has been a very bad experience. A lot of our goods has been badly broken because of the poor packaging job. In general the communication with ITO coordinators has been very poor. Nobody was responsable! We took a good insurance, just in case. We are still “ fighting” in order to have our goods replaced and repaired. Stay away from this company!

Moving Service

Annette D

2.6 10

Stay away from ITO movers. They are incompetent and terrible to work with. During our move, they - missed to coordinate a parking permit, - sent a way too large container truck into a narrow street, blocking traffic for hours and requiring the police to come, - their crew was late, - they sent a way too small and under equipped crew for set up and the crew was incapable to put together the furniture, - they were horrible to communicate with.