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Dear Sir, thank you for your quality report which is always very important for us. We know, that loading time was agreed starting at a later time during the day, but driver did finish another job much earlier and asked if he can start already earlier at your address. We did not want to put you under pressure, but just had asked if you see an option. We could not reach you on the phone unfortunately. You are correct, that only one man for unloading is in general not enough, but your move was a smaller one in the eyes of the dispatch manager. When we serve with bigger truck and more staff the price is higher and transit time much longer. We have conveyed your comments to the dispatch manager also. Rgds Joachim Seifert
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Vielen Dank !
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