Review of Baggagexs in Hong Kong, Hong Kong by , 20 Mar 2017, 12:23
After moving with them twice before, we decided to use them once again. I don't know what's happened to the team, the management, the direction, their hiring strategy, but they are terrible. Do not use.
Move coordinator under estimated our load even after we got her to specifically come and re assess as we wanted to make doubly sure that they had all the information they needed. She insisted it was correct. The movers came on the day and it turned out to be nearly double what she quoted. The movers themselves were nice enough but at the end we discovered they did a shoddy job packing, even packing rubbish that was in a bin! Nice.
Move coordinator quoted us a date 2 weeks earlier than what they actually delivered, with a small child this was not very welcome news. Communication was terrible and she also then tried to cover her back on the bad quote by insinuating that we had misled them in what we had to pack - this is even AFTER the visit where we got her to come to our house to assess! We wrote to her manager, the new district head to complain about the terrible expertise and customer experience we were experiencing - HE came back basically implying that we were after a discount. We weren't, it was all about being fair.
We gave up - paid the bloody fees and just wanted the end of it. The stuff was nearly 2 weeks overdue, after us chasing and chasing and chasing.
Finally the stuff arrived, numerous items are broken, damaged, including a microwave oven and a retro radio which were both packed on their sides (fab! very smart), number of plates packed with a single piece of paper.. the list goes on. We take pictures and sign lots of forms to say they arrived broken and nearly a month later we have not heard from the company at all, despite us emailing, calling and chasing.
Disgusting company. It is not worth your time or your money, choose someone else to move with.