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AMOOV

4
Based on 10 reviews
10 7.0 10 0
69.0
Move
Consultant
71.0
Moving
Crew
71.0
Move
Co-ordinator
70.0
Overall
Experience
About this moving company
Thumb-up 7 users will use this mover again.
Reviews

France Canada

Review of AMOOV in LILLE, France by , 10 Nov 2023, 09:56
Moving Service
1.0 10
Fuyez cette compagnie!!! Nous avons fait appel à leurs services en novembre 2022 pour un déménagement France Canada. Nous espérions réceptionner nos affaires avant Noël comme annoncé avec les délais de 6 semaines. Nous ne nous leurrions pas et nous les attendions pour janvier. Mais non... Affaires égarées, transvasées dans un autre container (voire plusieurs), refusées soi-disant par le port ... un bateau qui ne semble jamais arriver. Finalement nous sommes livrés début avril! Oui 5 mois pour la traversée de l'Atlantique! Mais cela ne s'arrête pas là. Tous nos meubles sont abîmés ou brisés et plusieurs autres colis endommagés! La procédure de remboursement par l'assurance souscrite avec eux est lancée dans les délais dans les jours suivant la livraison. Et là c'est le silence total. Pas de suivi malgré de multiples relances. Nous voilà en novembre 2023 et aucune nouvelle. Pas de remboursement. Conclusion : Fuyez cette compagnie!!!
Move Consultant
1.0
Moving Crew
1.0
Move Co-ordinator
1.0
Overall Experience
1.0
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1

France Canada

Review of AMOOV in LILLE, France by , 10 Nov 2023, 09:57
Moving Service
1.0 10
Fuyez cette compagnie!!! Nous avons fait appel à leurs services en novembre 2022 pour un déménagement France Canada. Nous espérions réceptionner nos affaires avant Noël comme annoncé avec les délais de 6 semaines. Nous ne nous leurrions pas et nous les attendions pour janvier. Mais non... Affaires égarées, transvasées dans un autre container (voire plusieurs), refusées soi-disant par le port ... un bateau qui ne semble jamais arriver. Finalement nous sommes livrés début avril! Oui 5 mois pour la traversée de l'Atlantique! Mais cela ne s'arrête pas là. Tous nos meubles sont abîmés ou brisés et plusieurs autres colis endommagés! La procédure de remboursement par l'assurance souscrite avec eux est lancée dans les délais dans les jours suivant la livraison. Et là c'est le silence total. Pas de suivi malgré de multiples relances. Nous voilà en novembre 2023 et aucune nouvelle. Pas de remboursement. Conclusion : Fuyez cette compagnie!!!
Move Consultant
1.0
Moving Crew
1.0
Move Co-ordinator
1.0
Overall Experience
1.0
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1

Read before using Amoov! France to Canada Move

Review of AMOOV in LILLE, France by Richard D, 15 Oct 2023, 00:06
Moving Service
2.6666666666666665 10
If asked if I would recommend Amoov to anyone, Absolutely NOT! We have done 4 overseas moves, so we have some experience. Amoov, without a doubt, is the worst overseas move experience, and general company experience we have ever had. Josh was our sales representative, and was initially very good with communication, and seemed very professional. We were quoted, invoiced, and paid for our own 20ft (not shared) container of belongings from France to Canada. We had taken multiple quotes, and decided on Amoov because of the initial experience with Josh, Amoov was not the cheapest or most expensive. We were very clear we wanted our own 20ft container, we would be paying for insurance and we wanted tracking information. We would be paying for insurance above and beyond the normal CBM calculation as we had some more expensive furniture, insuring those items individually. The moving date was the first week of Nov 2022 and was an estimated 10 weeks door-to-door. On packing day, we called Amoov(J) and advised them we were not happy with the packing job. Only 2 packers had showed up, they were 4 hours late, they did not have enough packing materials with them (boxes & such), and when comparing the actually packing it did not seem good enough to us. Amoov(J) assured us that it was good and that what we had previously received in the Middle East was above and beyond and not necessary. Unfortunately, this is when we started to have issues. We had been advised that shortly after our packing day we would receive an update on our belongings, tracking information, insurance documentation and an estimated arrival. Many of our messages to Amoov were ignored or told they would "provide the info tomorrow" or "get back to you within the day" without any further communication. After a week or so we would contact Amoov again. Amoov advised us on December 22nd that our container would depart France on January 3, 2023, 9 weeks after our belongings left our place. On January 3rd, we asked for confirmation that our container had left on the ship and on January 4th we got confirmation "your container already departed yesterday Jan 3rd." We replied asking for the Tracking information for our container, reply "I will get back to you regarding the tracking info." On Jan 25th we received information from a contact at the packing company that our goods did not leave their warehouse until January 12, and that it was almost a day's drive to the port. Our belongings can not be in two places at once, so we asked for confirmation on our belongings. We were given varying excuses but they did not add up and the stories were different for each department. After another 2 weeks, mid February, we still had no clarification, tracking information, insurance documentation, or any real response from Amoov. Emails, texts, and calls were not responded to. But things were about to get worse. On February 16th, we finally received our container number. I was able to track our Container online and found out it was a 40ft container, not a 20ft container that we had paid for and were quoted. We sent Amoov an email with multiple questions, a timeline of events and specifically why our goods were not in a private 20ft container like we paid for. "Will get back to you personally on all points discussed and give you a full clarity on situation" was the response we received from Amoov (J). 1-1/2 weeks later we still had no reply from Amoov, and messaged Amoov again. Feb 28, told by Amoov(J) "give me until Monday...will provide a final and concrete reply by Monday." On Monday we received no reply and messaged again. On March 1st, Amoov admitted our goods had been consolidated with other goods into a 40ft shared container. This was a stipulation of ours when deciding a company to use, we wanted our own 20ft container. We could now see our container left France on February 11th, a month after the original confirmation it left, arrived in Antwerp on Feb 13, & departed Antwerp for Canada on March 9th. But at last, our belongings were on a ship, safe and sound. OR WERE THEY?!? Our belongings finally were delivered on April 18, 24 weeks after they left our place in France. When the delivery company (Orbit) started offloading it was apparent that we had significant damage to our belongings. The majority of our furniture was damaged. Our 10-person dining table, 6-person teak outdoor table, and a sideboard received the worst of the damage. and maybe unrepairable. We advised Amoov during offloading, as did Orbit, of the damage with pictures. All required insurance documents and pictures were sent to Amoov, as requested. It is now October 14th. Emails, texts and phone calls go unanswered from ourselves. It seems the insurance and service promise of Amoov are not worth anything! The insurance is not worth the paper it's printed on, because they just refuse to answer us on the status of our insurance claim, even though it has been 6 months since our belongings were delivered. It seems if things go as planned Amoov is find, but the second they don't then the nightmare begins.
Move Consultant
3.0
Moving Crew
3.0
Move Co-ordinator
2.0
Overall Experience
2.7
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2

Hermance to San Salvador

Review of AMOOV in LILLE, France by , 24 Apr 2023, 18:36
Moving Service
8.833333333333334 10
It was organized from the first phone call until the completion. Team was so care & concern during the move.
Move Consultant
8.5
Moving Crew
9.0
Move Co-ordinator
9.0
Overall Experience
8.8
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5

Nice to Liverpool

Review of AMOOV in LILLE, France by Lucas J, 17 Apr 2023, 18:17
Moving Service
9.1 10
The packing team was professional, careful and thoughtful. I was impressed and so stress free.
Move Consultant
9.3
Moving Crew
8.8
Move Co-ordinator
9.3
Overall Experience
9.1
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5

My move from Nottingham to Dubai

Review of AMOOV in LILLE, France by , 29 Mar 2023, 18:24
Moving Service
9.299999999999999 10
I was impressed by the tireless packers. We lived on 6th floor without elevator. Amoov Group arranged outside lift for this move. 2 batches of movers worked hardly: one group for outside lift operation and another group hand carried the boxes moved up and down. They took only one day to complete the packing for nearly two days.
Move Consultant
9.3
Moving Crew
9.4
Move Co-ordinator
9.3
Overall Experience
9.3
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5

Dublin to Zurich

Review of AMOOV in LILLE, France by , 06 Apr 2023, 20:00
Moving Service
9.549999999999999 10
Amoov sales person listed and communicated everything in detail during booking and before the move. Their arrangement dispelled all my concerns.
Move Consultant
10.0
Moving Crew
9.4
Move Co-ordinator
9.3
Overall Experience
9.5
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5

Los Angeles to Frankfurt

Review of AMOOV in LILLE, France by Hans S, 23 Mar 2023, 17:31
Moving Service
9.775 10
After making a lot of comparisons, we chose Amoov. Facts have proven that our choice is correct, and we have received professional and personalized services.
Moving Crew
9.8
Move Co-ordinator
9.8
Overall Experience
9.8
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5

AMOOV MARCH 2022

Review of AMOOV in LILLE, France by , 11 Apr 2022, 21:35
Moving Service
10.0 10
Moving for the first time from one continent to another was really stressful for me but this company, which I recommend 100%, was able to erase this stress by managing from start to finish. Thank you AMOOV and Josh for the seriousness
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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5

Great team. Highly recommend

Review of AMOOV in LILLE, France by Marine L, 30 Sep 2023, 20:40
Moving Service
10.0 10
Great experience! We were stressed at we had 60 cubic meters and had a very bad experience on our last international move with another mover (this was our fourth move). Everything arrived on time, no damages (1 plate) and the follow up was proactive. Highly recommend
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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5