Review of AMOOV in LILLE, France by Richard D, 15 Oct 2023, 00:06
If asked if I would recommend Amoov to anyone, Absolutely NOT!
We have done 4 overseas moves, so we have some experience. Amoov, without a doubt, is the worst overseas move experience, and general company experience we have ever had.
Josh was our sales representative, and was initially very good with communication, and seemed very professional. We were quoted, invoiced, and paid for our own 20ft (not shared) container of belongings from France to Canada. We had taken multiple quotes, and decided on Amoov because of the initial experience with Josh, Amoov was not the cheapest or most expensive. We were very clear we wanted our own 20ft container, we would be paying for insurance and we wanted tracking information. We would be paying for insurance above and beyond the normal CBM calculation as we had some more expensive furniture, insuring those items individually.
The moving date was the first week of Nov 2022 and was an estimated 10 weeks door-to-door.
On packing day, we called Amoov(J) and advised them we were not happy with the packing job. Only 2 packers had showed up, they were 4 hours late, they did not have enough packing materials with them (boxes & such), and when comparing the actually packing it did not seem good enough to us. Amoov(J) assured us that it was good and that what we had previously received in the Middle East was above and beyond and not necessary.
Unfortunately, this is when we started to have issues. We had been advised that shortly after our packing day we would receive an update on our belongings, tracking information, insurance documentation and an estimated arrival. Many of our messages to Amoov were ignored or told they would "provide the info tomorrow" or "get back to you within the day" without any further communication. After a week or so we would contact Amoov again.
Amoov advised us on December 22nd that our container would depart France on January 3, 2023, 9 weeks after our belongings left our place. On January 3rd, we asked for confirmation that our container had left on the ship and on January 4th we got confirmation "your container already departed yesterday Jan 3rd." We replied asking for the Tracking information for our container, reply "I will get back to you regarding the tracking info."
On Jan 25th we received information from a contact at the packing company that our goods did not leave their warehouse until January 12, and that it was almost a day's drive to the port. Our belongings can not be in two places at once, so we asked for confirmation on our belongings. We were given varying excuses but they did not add up and the stories were different for each department.
After another 2 weeks, mid February, we still had no clarification, tracking information, insurance documentation, or any real response from Amoov. Emails, texts, and calls were not responded to. But things were about to get worse.
On February 16th, we finally received our container number. I was able to track our Container online and found out it was a 40ft container, not a 20ft container that we had paid for and were quoted. We sent Amoov an email with multiple questions, a timeline of events and specifically why our goods were not in a private 20ft container like we paid for. "Will get back to you personally on all points discussed and give you a full clarity on situation" was the response we received from Amoov (J). 1-1/2 weeks later we still had no reply from Amoov, and messaged Amoov again. Feb 28, told by Amoov(J) "give me until Monday...will provide a final and concrete reply by Monday." On Monday we received no reply and messaged again.
On March 1st, Amoov admitted our goods had been consolidated with other goods into a 40ft shared container. This was a stipulation of ours when deciding a company to use, we wanted our own 20ft container.
We could now see our container left France on February 11th, a month after the original confirmation it left, arrived in Antwerp on Feb 13, & departed Antwerp for Canada on March 9th.
But at last, our belongings were on a ship, safe and sound. OR WERE THEY?!?
Our belongings finally were delivered on April 18, 24 weeks after they left our place in France.
When the delivery company (Orbit) started offloading it was apparent that we had significant damage to our belongings. The majority of our furniture was damaged. Our 10-person dining table, 6-person teak outdoor table, and a sideboard received the worst of the damage. and maybe unrepairable. We advised Amoov during offloading, as did Orbit, of the damage with pictures. All required insurance documents and pictures were sent to Amoov, as requested.
It is now October 14th. Emails, texts and phone calls go unanswered from ourselves.
It seems the insurance and service promise of Amoov are not worth anything!
The insurance is not worth the paper it's printed on, because they just refuse to answer us on the status of our insurance claim, even though it has been 6 months since our belongings were delivered.
It seems if things go as planned Amoov is find, but the second they don't then the nightmare begins.