Dear Nikki,

Thank you for your comments sent online.

My name is Yannick Lothou and I do represent AGS Four Winds Singapore. I would like to start by apologies by reading your comments.

I have then been taking note of your comments and immediately convoked the packing team and sale coordinator for a discussion. Your file is under my eyes and the Quality Performance Report complete & signed by you and returned to us. From that document it look like you were satisfy of the packing, the crew and the service in general at origin. Also you do mention "so many items broken". The claim complete and returned shows only one item damaged !!.
I will be happy to discuss with you over the phone regarding your move in general in the eventuality you would like to share anything else.
On behalf of AGS FW Singapore I would like to wish you a good stay in Malaysia.
Yannick Lothou
AGS FW Singapore

Mr and Ms Dilma. I have discussing with my team here and we do regret the loss and damages on your items. We will make sure the insurance will treat your claim very fast and I will personally follow up with the insurer on that. On the other hand I already been in contact with the manager of our Bangalore office Tansir who is already in touch with you and I understand you are happy with the way it is handle from now on.
All the best to you and your family in Bangalore
YL

Dear Zhou,

Thank you for your comments online.
I am Yannick Lothou and do represent AGS FW in Singapore.
I would like to apology to you regarding this delay due to extension customs clearance in Shanghai.
The vessel arrived in China as per expected date but customs clearance took longer than expected and this is out of our control.
2 weeks of delay was then expected.

On behalf of AGS FW Singapore we wish you a good stay in Wuhan. China.
Yannick Lothou
AGS FW Singapore

Dear Mr. Goel Deepak,
Sorry to see you have not been fully satisfy by our services during the move of your personal from Singapore to New Caledonia. After taking the time to read your complain, I would like to ask you more about a huge fine you had to pay?!! what do you mean? we the move have been informed of such happen! thank you to return to us documentation about it for future help from AGS Singapore. In regards to the debris not immediately picked up by our AGS New Caledonia office, I think by now this little matter has been resolved. Please confirm.
On your last email to our Claim Dept. you mention broken glasses that you would like to claim but later since you are busy at the moment.
In regards to the claim, you will have 30 days to claim as standard with AGS FW Singapore.
Yannick Lothou
AGS Four Winds Singapore

Dear Ms Agharokh,
I do represent AGS Four Winds Singapore, and I would like to apology for the stressful process if any during the packing of your goods by Air. It should not have been giving you stress and I will make sure the move coordinator in charge of your file is well aware.

have a great time to Houston,
Yannick Lothou
AGS FW Singapore

Thank you Mr & Ms Carrel for your comments on the first part of your move with AGS. I have well understand your frustration and stress by moving back to France. I am sorry for the little miss-understandings with certain rules of the SEA VIEW condominium that appear to work differently to other condominium. Despite the fact that we missed the 7 days rules for the mcst to be done we solved the problem on spot and managed to do the packing and loading as per your prefer dates 29/30 June from 9am to 5pm for a volume of 35 cbm. We will use this experience with this particular condominium during our crew trainings to improve with our quality. I will make sure to prevent such issue in future. We will make sure to provide you satisfaction once the goods are delivered in Paris. I will personally contact AGS in France to request for a welcome bag at your arrival as a commercial gesture to the unnecessary stress given to Ms Carrel who has handle the origin part with my team. Have a pleasant time in France.

Good day to you Mr Briard. I understand your frustration in moving back to France. However I do not really understand why having to complain on material & sticker deliveries! this is standard and peak season has nothing to do with the fact that for such a large move done at your residence, we will never deliver all the material in once. I am sure you will understand that your residence would not be able to accept such a large volume of material. It is why we do deliver a part on the first day then we will add material on the second day or third day. It depend of the goods to pack actually. The same for the sticker on each box. At the first day we won't know how many boxes will be packed at the end. We can only estimate. The stickers will be stick on each box on the last day. So you do not have to worry if the crew has to wait 2 hours before receiving the boxes and stickers. The job was completed as per quoted with the time frame.
Regarding your air-freight I won't have much comments to make but would propose you to review your quotation sent with the transit time of 14 days estimated. We wish to be able to deliver you within this time frame discussed with you previously during the survey as well as indicated on the quotation agreed.
Wishing you a very good time in France and a smooth delivery.

AGS Managing Director.

Dear Ms Joanna, I would like to apology for the 4 items founded damaged during the delivery of your container in Hong-Kong. I understand you have been claiming to our insurer the amount of these ornaments. I will also remind to my packers how important it is to always well secure each items to each others to avoid the most damages. Thank you for your comments as it will help us always to improve with our packing methods.
Despite these few items damages, I do hope you are now well settle in Hong-Kong and on behalf of AGS we wish you a good stay in Hong-Kong.
Yannick Lothou, GMS
Managing Director AGS Singapore