Dear Ms Ryan,
Thank you for your review in connection with your move. I am very sorry to read the comments. I do note very many pieces of communication back and forth in your file, all of which within the same or subsequent day of each other, I am sorry if this was deemed excessive. Crews do sleep in the driving section of their trucks for added security of the load and convenience to where they are in the country. Showering is normally undertaken at truck stops on their route. Crews do take supplies of provisions to allow them to cook at their vehicle where necessary. I apologise if they mistook your generosity and offer. I read that you were happy with the crew and provided gifts of bottles of wine when they completed the delivery, thank you. As is the practice when completing a delivery the crew walked around the property with you to check that items were placed to your satisfaction, I am sorry if this is not now the case. We are aware you had one item marked on delivery and this was pointed out to you by the crew, you are in communication with our move co-ordinator on the matter and insurers are dealing with the repair. Thank you for your valued feedback, your comments will be taken on board and addressed internally.