Dear Mr Conde Ramirez
I understand and am sorry for the delay of your shipment. As you are aware your items are now at the port and should sail on the 31st May. It has been unfortunate that there was a delay in the return of copies of your passport and visa from yourself when Abels stated these were a shipping requirement in a message to you in early May (also in our relocation guide and within our quotation). As you would expect and we advised when shipping to the USA all documents must be 100% correct and in place before shipping can take place. I apologise that we did not chase you further for these forms. May I thank you for awarding our removal crew who packed and loaded your possessions, our move coordinator and surveyor with the highest score marks.
Dear Mr Smith,
Thank you for you for your feedback, I am sorry to read your comments. During the planning stage you advised that you wished to fly into the UK and out shortly following delivery and you needed a specific date for delivery, to know exactly . As you know, UK Customs cannot be totally predicted on the time is will take for release, and you were advised on the average time and warned regarding the possible X-ray inspection that may be instructed. The container with your possessions arrived into the UK on the 11th April, you arrived in the UK on Sunday the 16th April, the 17th being the public holiday of Easter Monday. This resulted in a number of days of Port Storage costs. Port and Container Rental charges from the shipping line invoiced was £518. Port Charges (these are applicable on all imports unless pre-paid at origin) were quoted and advised to you and were £240. The damage to your motorbike, please contact your insurer.