Dear Ms Leach,
Thank you for you feedback about Abels in connection with your recent move to Philadelphia in the USA. We are sorry that there where delays in the transit of your items to the USA, but glad to hear that the delivery issues were resolved quickly for you.
Dear Ms Goetz,
Thank you for your feedback on the move you recently made to Germany. I was please to hear that you found the Abels staff to be helpful and friendly with our crews keeping you up to date.
You raised a point about the route of our vehicle and this I will explain. In Germany we have the need to have Customs Clearance to take place in specific locations. This means if you were to travel yourself from the UK by car you would have probably taken a more northern route than we would have taken to Germany as we had to travel via Cologne for the customs clearance before travelling northwards to your property. This is something we should have made clearer to you why the Abels Removal Vehicle travelled that route.
As regards to your plants, as you were planning on taking plants with you that had entry restrictions into Germany I understand you were advised not to take these. I am sorry we did not check the eligibility of these plants to be moved to Germany earlier so it was clearer if you plants could be moved to Germany.
Once again thank you for mentioning that you would recommend Abels for anyone planning a move.
Thank you for your feedback in connection with your resent move with Abels. We are glad you found the staff at all levels to be friendly and professional.
Moving is always a stressful time for many, and we are glad that Abels helped to reduce you stress levels during the course of your move.
Thank you for your feedback - we are glad to hear that you found Abels to be Professional and Considerate in connection with your move.