Dear Mr Wiltshire, we are sorry for the delay of our trucks intended arrival, we apologise again for the inconvenience caused.
Dear Ms Slawek
I am sorry to hear that you have been unhappy with certain aspects of your recent moves. You mentioned in your feedback that you wished to discuss the issues with Abels. I am aware that you have recently been in contact with our International Coordination Manager.
Dear Mrs Martin,
We must raise an invoice for the move, on this it stated the amount outstanding to pay, unfortunately you paid the full move costs instead. I apologise the refund was not received, this will be addressed and you will be repaid shortly. On the items reported lost / damaged, this is already being dealt with as an insurance claim. My apologies once again for the repayment delay.
Dear Mr Crapper,
I am sorry to read your review. The packing list is normally always provided by the Origin Moving Company at time of collection, we would certainly have emailed you a copy if you had advised. Our delivery team brought our copy of the packing list that was checked off and signed for by a P.Crapper who also signed to confirm they were satisfied with the delivery service.
Dear Mrs Neil,
Thank you for your valued feedback. I understand that the item being shipped has been delayed leaving the UK and for this we apologise profusely.
Dear Mr Silva,
Thank you for your feedback, I am sorry you have not been happy with our service, I will contact you directly to discuss.
Dear Ms Lehtinen,
Thank you for your valued feedback, I am sorry that you feel you have not received the service normally associated with Abels. I have instigated from inception to the delivery of your items. Your shipment has been planned and priced by the US booking agent as an economical service of a part load in a shared shipping container in conjunction with other customers moves, the cost that you have benefitted from does require flexibility to allow multiple customers to be combined in the same container and delivery vehicle. Our import team wrote to you a few days following notification from our US Agents of the impending import container as an introduction. Once your items arrived in the UK Abels were asked by the company who you had contracted with for moving you from the USA to hold the items until you settled an outstanding balance. Following there release from hold, you were contacted and offered a delivery date. The initial date was declined by you as inconvenient, this went back to our Planning Dept. and an alternative date was offered to you four days following. Taking into account the nine days you were not available, Abels arranged for delivery 14 days following release, providing you seven days notice. When your items were delivered, you completed an Abels job ticket where you indicated you were at that time happy to supply top marks for our removal team and top marks for our office administration. We appreciate your feedback and apologise for your inconvenience.
Dear Mrs Reed,
I can see that you are unhappy with the packing and charges for the storage of your mothers items. We are sorry that you do not feel you can recommend Abels. Packing is extremely important in the protection of items when moving. Packing all void areas within cartons is key to ensure that boxes maintain their rigidity when cartons are moved and stored with other items placed above any specific carton. You mentioned you felt that only 2 storage units should have been required. With 2 storage containers this would only allow for a maximum of 230cuft of items in each container when you had 3 times this volume of items to be stored.
Dear Ms Joedicke,
I am sorry you were disappointed. I understand that you were looking for a delivery from at the earliest the 6th June and we delivered on the 8th June. In our quotation the service quoted was for "delivery as a part load at our earliest convenience" as below:
To summarise, my proposal provides for the following services: Collection as a part load on a mutually agreed date (normally based on Monday Friday working week unless previously agreed otherwise), by a fully trained removal team, UK transport and port charges, ferry costs, delivery as a part load at our earliest convenience, to a normal residence, ground & first floor house, with good access for up to an 18 metre removal vehicle to park within 25 metres of your front door and within a 30 mile radius of Slough.
I apologise for any misunderstanding on the service that was being quoted. Kind regards Neil
Dear Ms Vassia, on the 14th we invoiced you, reminding that full payment with cleared funds does need to be made prior to a delivery being undertaken as per our contract agreement. On the 20th (with delivery scheduled for the 22nd) you have advised that a transfer has been made, however there are no funds appearing in our bank account from you.