View all United Kingdom results

Abels Moving Services Ltd

5
Based on 747 reviews
747 9.3 10 0
93.0
Move
Consultant
95.0
Moving
Crew
91.0
Move
Co-ordinator
93.0
Overall
Experience
Thumb-up 708 users will use this mover again.
Reviews

miss Lara Vassia

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by , 22 Feb 2017, 19:51
Moving Service
1.0 10
terrible auwful they are steeling money they didn not deliever my furniture and they kept in a storage charging me huge amount of extra fees !! even if I had already made the money transfer !!!! these are thieves !!!! do not use it !! it is a sam !!!
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Ms Vassia, on the 14th we invoiced you, reminding that full payment with cleared funds does need to be made prior to a delivery being undertaken as per our contract agreement. On the 20th (with delivery scheduled for the 22nd) you have advised that a transfer has been made, however there are no funds appearing in our bank account from you.
Yours sincerely,
Gordon Warnes

Move Consultant
1.0
Moving Crew
1.0
Move Co-ordinator
1.0
Overall Experience
1.0
Share
Overall Rating
Thumb-down
1

European Move

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by , 23 Oct 2017, 21:41
Moving Service
1.0 10
Booked a move from France to London - all confirmed - and the removal van didn't turn up! At first, they didnt seem to be that bothered by the error but after a number of very angry calls, the company managed to get another firm to do the move - a couple of days later. It took about 6 months for them to admit their error and offer a rather half-hearted apology. I cannot believe that they are still in business.
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Mr Wiltshire, we are sorry for the delay of our trucks intended arrival, we apologise again for the inconvenience caused.

Move Consultant
1.0
Moving Crew
1.0
Move Co-ordinator
1.0
Overall Experience
1.0
Share
Overall Rating
Thumb-down
1

numerous moves were made by abels for us in the past 9 months

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M K Slawek, 02 Nov 2020, 04:53
Moving Service
1.0 10
We are long time Abels customers. We will NEVER us Abels again. If you want to discuss more details then please reach out to me.
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Ms Slawek

I am sorry to hear that you have been unhappy with certain aspects of your recent moves. You mentioned in your feedback that you wished to discuss the issues with Abels. I am aware that you have recently been in contact with our International Coordination Manager.

Kind Regards
Gordon Warnes

Move Consultant
1.0
Moving Crew
1.0
Move Co-ordinator
1.0
Overall Experience
1.0
Share
Overall Rating
Thumb-down
1

Abu Dhabi to Guernsey

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Roddick, 28 Oct 2016, 18:58
Moving Service
1.25 10
Move Co-ordinator
1.3
Overall Experience
1.3
Share
Overall Rating
Thumb-down
1

From abroad then onward in UK

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Clewley, 17 Sep 2015, 12:57
Moving Service
2.8 10
Moving Crew
4.6
Move Co-ordinator
1.0
Overall Experience
2.8
Share
Overall Rating
Thumb-down
2

NZ to Kent

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M & M Knight, 02 Nov 2016, 15:23
Moving Service
2.9388888888888887 10
Move Consultant
3.7
Moving Crew
3.4
Move Co-ordinator
1.8
Overall Experience
2.9
Share
Overall Rating
Thumb-down
2

Terrible

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Martin, 26 Feb 2017, 09:01
Moving Service
3.0666666666666664 10
You are very kin on getting money in advance to hire the moving but if one forget to say it on your final invoice one will charge the full amount without discounting the advance payment. Once I noticed of this error and communicate to my move assistant or coordinator and agreed with this to be paid back it has not yet happened. I have not been paid my 148 pounds since i claimed it back in Sept 2016 and we are now in Feb 2017. Also, one parcel i noticed weeks later was missing and my computer monitor was broken in transit. Very disappointing and frustrating! Definitely not happy with my money not yet been paid back at all.
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Mrs Martin,
We must raise an invoice for the move, on this it stated the amount outstanding to pay, unfortunately you paid the full move costs instead. I apologise the refund was not received, this will be addressed and you will be repaid shortly. On the items reported lost / damaged, this is already being dealt with as an insurance claim. My apologies once again for the repayment delay.
Your sincerely
Gordon Warnes

Move Consultant
1.0
Moving Crew
7.2
Move Co-ordinator
1.0
Overall Experience
3.1
Share
Overall Rating
Thumb-down
2

Move from Singapore to UK

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Crapper, 31 Aug 2016, 03:09
Moving Service
3.1666666666666665 10
Poor service all round with poor communications between both the Singapore team and uk team. Didn't even have an inventory on arrival to check that all the packages were accounts for. You'd think that would be a basic requirement. I wasn't present for the delivery so can't score them
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Mr Crapper,
I am sorry to read your review. The packing list is normally always provided by the Origin Moving Company at time of collection, we would certainly have emailed you a copy if you had advised. Our delivery team brought our copy of the packing list that was checked off and signed for by a P.Crapper who also signed to confirm they were satisfied with the delivery service.

Move Consultant
3.0
Moving Crew
2.0
Move Co-ordinator
4.5
Overall Experience
3.2
Share
Overall Rating
Thumb-down
2

Move to London

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Wongthaveepkij, 16 Jun 2016, 05:13
Moving Service
3.4166666666666665 10
Move Consultant
1.0
Moving Crew
6.0
Move Co-ordinator
3.3
Overall Experience
3.4
Share
Overall Rating
Thumb-down
2

My move from Lobdon to North America

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Trnkus, 25 Mar 2017, 04:16
Moving Service
3.425 10
Had a horrible experience with these movers and my goods (when they finally arrived after 3 month) were in crushed boxes. I would not recommend and will certainly never use them again.
Moving Crew
5.6
Move Co-ordinator
1.3
Overall Experience
3.4
Share
Overall Rating
Thumb-down
2

Standard delivery

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Germain, 16 Aug 2015, 20:47
Moving Service
3.8 10
My stuff have been packed in China and supposed to be unpacked in UK. Abels only delivered the box and did not spend time to open it as it was supposed to be done.
Moving Crew
4.6
Move Co-ordinator
3.0
Overall Experience
3.8
Share
Overall Rating
Thumb-down
2

London to Atlanta

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by D Barnes, 20 Jul 2018, 20:18
Moving Service
4.0 10
The Abels Moving team used a bait and switch tactic to secure my business quoting that my possessions would take 15-20 days to arrive in the States. My goods finally arrived in Atlanta, GA yesterday nearly 60 days after they were picked up from my flat in London. When asked why the initial quote was so far off, their claims of a busy "summer season" were very disappointing and completely unacceptable. The salesperson and coordinator definitely knew what season they were shipping my goods when they provided the initial quote. There were multiple items I shipped based on the initial quote and had to repurchase during the extra ~40 days I waited. I do not recommend using Abels, or if you do, make sure you don't plan anything around their estimates.
Move Consultant
1.0
Moving Crew
10.0
Move Co-ordinator
1.0
Overall Experience
4.0
Share
Overall Rating
Thumb-down
3

U.K. to Perth Western Australia

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Neil, 20 Jan 2017, 07:24
Moving Service
4.125 10
APPALLING
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Mrs Neil,
Thank you for your valued feedback. I understand that the item being shipped has been delayed leaving the UK and for this we apologise profusely.

Move Consultant
2.5
Move Co-ordinator
5.8
Overall Experience
4.1
Share
Overall Rating
Thumb-down
3

Move from Abu Dhabi to Wiltshire

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Campbell, 02 Nov 2016, 19:31
Moving Service
5.15 10
Day of delivery never fully confirmed, then 10 minutes notice out of the blue to say they had arrived in our village late one afternoon. Had booked full unpack, but only 2 men arrived saying furniture unpack only and would run out of hours so they'd have no time for full unpack or to assemble furniture. Husband and I therefore did the full unpack ourselves, and furniture was left unassembled by time they left. Only the next morning did head office ring to say the crew were actually available to us for the whole of that day as well, but the crew had strangely failed to mention that, and by then it was too late anyway as we'd done all the unpacking ourselves! Felt let down by crew who were otherwise very smartly turned out, friendly and professional. We have not been offered any refund on the price we paid for full service. Overall, sorry to say, worst removals experience by any of the many UK removals companies we have used in 25 years of military house moves.
Moving Crew
5.8
Move Co-ordinator
4.5
Overall Experience
5.2
Share
Overall Rating
Thumb-down
3

transporting half load from Norfolk to France

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by D Watson, 07 Dec 2016, 20:10
Moving Service
5.2 10
Moving Crew
5.4
Move Co-ordinator
5.0
Overall Experience
5.2
Share
Overall Rating
Thumb-up
3

My Move from Austria to Lisbon

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Silva, 31 Jan 2017, 15:10
Moving Service
5.305555555555556 10
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Mr Silva,
Thank you for your feedback, I am sorry you have not been happy with our service, I will contact you directly to discuss.
Yours sincerely,
Gordon

Move Consultant
4.5
Moving Crew
7.7
Move Co-ordinator
3.8
Overall Experience
5.3
Share
Overall Rating
Thumb-down
3

Unorganised

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Craster, 10 Mar 2017, 07:09
Moving Service
5.5 10
Slow and rude communication, organisation is pretty terrible, always found myself having to call them
Move Consultant
3.3
Moving Crew
10.0
Move Co-ordinator
3.3
Overall Experience
5.5
Share
Overall Rating
Thumb-down
3

From Hyderabad to London

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Dagella, 14 Apr 2016, 19:45
Moving Service
5.625 10
Moving Crew
7.0
Move Co-ordinator
4.3
Overall Experience
5.6
Share
Overall Rating
Thumb-down
3

Move from USA to UK

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Lehtinen, 13 Nov 2016, 22:29
Moving Service
5.65 10
I did not choose Abel's, they were chosen by my American moving company. As soon as the move arrived in the UK and the move was turned over to them, I found the communication lacking and slow, with no updates on where things were or when they might arrive. They were only able to schedule a delivery if there was another to my area, which is fair enough, but meant that we were waiting for our things for 4+ weeks, and then only given a few days' warning before the delivery would take place. Other companies in previous moves have given me a specific date, and then moved it up if they could and I was able to arrange time to receive it earlier, which is much more convenient. Coincidentally, Abel's was quick to schedule a delivery time as soon as I told my American movers that I would only pay the remaining balance when I had a delivery date. Although Abel's coordinators were unaccommodating, the actual movers were lovely and efficient.
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Ms Lehtinen,

Thank you for your valued feedback, I am sorry that you feel you have not received the service normally associated with Abels. I have instigated from inception to the delivery of your items. Your shipment has been planned and priced by the US booking agent as an economical service of a part load in a shared shipping container in conjunction with other customers moves, the cost that you have benefitted from does require flexibility to allow multiple customers to be combined in the same container and delivery vehicle. Our import team wrote to you a few days following notification from our US Agents of the impending import container as an introduction. Once your items arrived in the UK Abels were asked by the company who you had contracted with for moving you from the USA to hold the items until you settled an outstanding balance. Following there release from hold, you were contacted and offered a delivery date. The initial date was declined by you as inconvenient, this went back to our Planning Dept. and an alternative date was offered to you four days following. Taking into account the nine days you were not available, Abels arranged for delivery 14 days following release, providing you seven days notice. When your items were delivered, you completed an Abels job ticket where you indicated you were at that time happy to supply top marks for our removal team and top marks for our office administration. We appreciate your feedback and apologise for your inconvenience.

Moving Crew
8.8
Move Co-ordinator
2.5
Overall Experience
5.7
Share
Overall Rating
Thumb-down
3

My Move to Larnaca, Cyprus

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Cullen, 23 Jul 2016, 13:50
Moving Service
5.75 10
The pre-sales section of this contract was faultless, they communicated well, were efficient and effective in getting the move booked. After that communication was non-existent! I was not informed on the time of day, was not informed that all had been moved, not informed how long it would take to consolidate my effects, not informed about shipping and transit time, not informed about ANYTHING. If I wanted information, I had to phone several times to pretty uninterested rude people, who then gave me no explanation of why I am waiting so long, or why it take 2 and a half week to consolidate my belongings. Almost 4 weeks later, I still do not know where my things are… It is easier to track a £4 parcel than it is to track my belongings on at £2500 contract… Pathetic!
Move Consultant
8.5
Moving Crew
7.0
Move Co-ordinator
1.8
Overall Experience
5.8
Share
Overall Rating
Thumb-down
3

additional items shipped to singapore

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Patel, 22 Aug 2017, 16:26
Moving Service
5.833333333333333 10
Move Consultant
5.5
Moving Crew
10.0
Move Co-ordinator
2.0
Overall Experience
5.8
Share
Overall Rating
Thumb-down
3

Moving Mum

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M J Reed, 27 Nov 2020, 05:17
Moving Service
5.911111111111111 10
Overpriced on the move and overcharged on storage, upon unpacking I found that there was more packing tissue than my mum's belongings in boxes. We paid for 3 containers, it could have easily gone into 2 and saved us a considerable amount of money.. I would not recommend you to anyone and in fact recommended the company that moved us, Simon Long to some friends that are moving shortly.
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Mrs Reed,

I can see that you are unhappy with the packing and charges for the storage of your mothers items. We are sorry that you do not feel you can recommend Abels. Packing is extremely important in the protection of items when moving. Packing all void areas within cartons is key to ensure that boxes maintain their rigidity when cartons are moved and stored with other items placed above any specific carton. You mentioned you felt that only 2 storage units should have been required. With 2 storage containers this would only allow for a maximum of 230cuft of items in each container when you had 3 times this volume of items to be stored.

Kind Regards
Gordon Warnes

Move Consultant
6.3
Moving Crew
7.4
Move Co-ordinator
4.0
Overall Experience
5.9
Share
Overall Rating
Thumb-down
3

Move to New Orleans

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Napier, 21 Jul 2017, 19:58
Moving Service
5.916666666666667 10
The service was good in general, but the move team were very late to arrive and they had to pack our belongings without us. The inventory list was very brief and did not list some of the items at all.
Move Consultant
7.0
Moving Crew
4.3
Move Co-ordinator
6.5
Overall Experience
5.9
Share
Overall Rating
Thumb-up
3

Part load

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M Joedicke, 19 Jun 2016, 19:22
Moving Service
5.933333333333334 10
Part loads may not be collected and/or delivered on the requested day or even the requested week. This should be clearly communicated in the initial quotation which was not the case when I moved. This led to a four weeks delay of the collection date and required a lot of private effort to vacate the apartment. However, this was a collection from continental Europe with delivery to the UK, part loads within the UK may be moved more efficiently.
W1siziisiju1mzc0odu5otvjmjy4mtq3ndawmdawnyjdxq

Dear Ms Joedicke,
I am sorry you were disappointed. I understand that you were looking for a delivery from at the earliest the 6th June and we delivered on the 8th June. In our quotation the service quoted was for "delivery as a part load at our earliest convenience" as below:

To summarise, my proposal provides for the following services: Collection as a part load on a mutually agreed date (normally based on Monday Friday working week unless previously agreed otherwise), by a fully trained removal team, UK transport and port charges, ferry costs, delivery as a part load at our earliest convenience, to a normal residence, ground & first floor house, with good access for up to an 18 metre removal vehicle to park within 25 metres of your front door and within a 30 mile radius of Slough.

I apologise for any misunderstanding on the service that was being quoted. Kind regards Neil

Move Consultant
5.5
Moving Crew
5.8
Move Co-ordinator
6.5
Overall Experience
5.9
Share
Overall Rating
Thumb-up
3

MY MOVE FROM GEOJE-SI TO LA CHAPELLE SUR ERDRE

Review of Abels Moving Services Ltd in Cambridge, London, Norwich, Daventry, United Kingdom by M F Havart, 22 Dec 2017, 21:01
Moving Service
6.0 10
Move Consultant
6.0
Moving Crew
6.0
Move Co-ordinator
6.0
Overall Experience
6.0
Share
Overall Rating
Thumb-up
4