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Johnson International / Johnson Storage & Moving Company

5
Based on 9 reviews
9 8.3 10 0
88.0
Move
Consultant
81.0
Moving
Crew
79.0
Move
Co-ordinator
83.0
Overall
Experience
Thumb-up 8 users will use this mover again.
Reviews

Our move from Houston to Netherlands

Review of Johnson International / Johnson Storage & Moving Company in , United States by Ercan Y, 19 Dec 2018, 06:04
Moving Service
1.0 10
Caution Caution! Paid 4000USD for moving our household goods from TX, USA to the Netherlands, Europe in February 2018. Initially they answer prompt and professional but that changes quickly. After waiting for weeks and several emails from us, Denise at Johnson advised us of a customs inspection in the US. This was on March 22nd, Then they sent us on April 16th an invoice of 2700USD regarding this inspection we were responsible for, and with a very arrogant approach of Ayal Shany, also calls himself Alex Smith, probably of the scams Mr. Shany has done before, they forced us to pay quickly even if you dont have this money available. The inspection was finished April 2nd. They sent us this invoice 2 weeks later than the release of the customs inspection and then threaten to pay quickly otherwise additional charges will occur. After paying the customs inspection charges the container arrived 2 months too late at port of destination and now they will not release the container because they want us to pay for another 11.000USD!!! these charges according to Ayal/Alex at Johnson are because of my late payment of the customs inspection charges. It took me weeks to explain them that 2 weeks of late payment could never cause those charges. After contacting Sam Bassin, so called president of international moves, he was also not willing to help and confusing with his explanation, by saying for example: if you had paid for the customs charges immediately, we would be in this position. Of course I would be still in this position because the charges are for 62 days! not only for my 14 days of delay. Besides, as a normal customer you dont know how the shipping process works and which charges can occur. Now they changed their information and indicate those charges are demurrage and detention charges related to customs inspection. At this time, container storage and demurrage charges start to build up at destination port as Johnson will not release the container. What is even worse, they act like they are on your side by saying they do everything they can to negotiate or reduce those charges, just pay upfront and any deducting will be refunded. Of course you can believe this ''refund'' will not happen and they act like everybode has thousands of dollars to just go ahead and pay for. After weeks and weeks emails explaining that they sent me the invoice too late MR Bassin sends me an email that their hard work resulted in a deduction of 14 days of charges, 14 days charges for the mistake that they made! that is not a deduction, but a correction! They are good in sending you important information too late so other charges will already start building up and you have no time to think. It seems they intentionally delayed the container before and after the customs inspection to create extra charges and then blame the customer on delaying the payment too late! 62 days as result of a customs inspection is ridiculous. They probably take commission from those charges or it is a non existing invoice while we contacted the steamship line and they dont know anything about this invoice. When I made a complaint on BBB.org Johnson answered that in summer time there is a high volume om containers in queue. Well I did not know February and March were summer months. Who will believe that a customs inspection in the US will change the agreed service of 4000 usd to total of 17000 usd? Costs will rise each day the container is at the terminal and they are not replying to emails anymore or are very rude. We have already paid 7000usd and have nothing, they threaten us with auctioning our goods if we dont pay for those 11000usd. This business is a scam, they dont advise you in time of costs they already know so they can force you to pay quickly. This is a scam moving company who will keep telling nonsense and lies to you in order to take much more money from you in exchange for your ''life'' Now we even have to make more charges by hiring a lawyer. I wrote this review also on Yelp and there are all negative reviews and there is only 1 positive reviews and guess what, it is Mr Ayal S, employee of Johnson Storage and Moving who is writing a positive review of his own company!! how good is internation move was to London blablabla. I really dont understand how this big company is acting like a scam moving company without license. This Ayal Shany, from Israel contacted me also by Whatsapp and very arrogant as he could be, he also had a profile picture with very insulting text. Charges now already increased to 15.000usd they are ridiculous. Will do everything I can to get reimbursed for the emotional damage our family is suffering.
Move Consultant
1.0
Moving Crew
1.0
Move Co-ordinator
1.0
Overall Experience
1.0
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UNVERIFIED REVIEW - Move from Colorado to Poland

Review of Johnson International / Johnson Storage & Moving Company in , United States by Ray N, 26 Dec 2017, 00:21
Moving Service
4.066666666666666 10
The salesman Scott represented his company very well. Sadly, nobody else did. The unmarked moving truck and movers with no clothing to identify them showed up over 7 hours late on pickup day. Shipment was quoted to take 6-8 weeks. It took over 15. I was offered a discount due to poor service, still waiting to receive it. Worst communication I have ever seen in any company. Called the dispatch number about why the truck was so late, never got a reply. When asking Sam/Dawne/John any questions via email, it usually took at least a week to get a reply. And those replies seldom answered any questions. Avoid this company.
Move Consultant
9.0
Moving Crew
2.2
Move Co-ordinator
1.0
Overall Experience
4.1
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Move from Germany to Denver

Review of Johnson International / Johnson Storage & Moving Company in , United States by Sawn P, 15 Apr 2014, 03:28
Moving Service
9.766666666666667 10
Johnson International was picked by the company in Germany to handle our shipment when arrived in Denver. We are very glad that Johnson International handled our shipment. From the 1st phone call to the last boxes unpacked at our new home it was a great experience. Thank you Diana Miller and the rest of the crew for making our move a pleasant one. We will use Johnson International for our next move.
Move Consultant
10.0
Moving Crew
9.8
Move Co-ordinator
9.5
Overall Experience
9.8
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My move from Chicago to London

Review of Johnson International / Johnson Storage & Moving Company in , United States by Shana M, 26 Apr 2014, 20:29
Moving Service
10.0 10
I spoke with several companies before I made my decision to use Johnson International to help me with my move to London and I am very happy that I decided to use them. Their professionalism and the combination of great service with a good price made my move a pleasent experience (if you can call moving pleasant ! :) ) I would recommend Johnson to all of my friends and family whenever they need a trusted shipping company. Thank you to Sam Bassin and everyone at Johnson. Shana
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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UNVERIFIED REVIEW - Reliable Company

Review of Johnson International / Johnson Storage & Moving Company in , United States by , 22 Feb 2018, 02:40
Moving Service
10.0 10
As i live alone it was very difficult for me to start with the moving as there was a great distance in between my old and new apartment. While browsing for help, I came across Johnson Storage and Moving Company. Thanks to them i was able to get the moving done in no time, I met some diligent and alert crew. They took care of all my precious belongings with caution. I had a remarkable experience from this moving company. Very much appreciated!!
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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UNVERIFIED REVIEW - Very Reliable

Review of Johnson International / Johnson Storage & Moving Company in , United States by Kris D, 02 Mar 2018, 02:16
Moving Service
10.0 10
Johnson Storage and Moving are awesome. They were prompt to respond to my inquiry, responsive, and very friendly and professional during the entire move. I would highly recommend them to friends and family.
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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UNVERIFIED REVIEW - Great Experience!!

Review of Johnson International / Johnson Storage & Moving Company in , United States by Rachel R, 07 Mar 2018, 01:08
Moving Service
10.0 10
Johnson Storage and Moving company efficiently and professionally moved everything within the time frame I was quoted. No hidden fees. They took the precautions to move our items safely and finished without scratching anything. Usually moving is stressful but I was actually able relax a bit and stay focused rather than stress out on all the little things. They deserve five stars and I'm gladly giving it to them.
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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UNVERIFIED REVIEW - Very Helpful and Hardworking!

Review of Johnson International / Johnson Storage & Moving Company in , United States by John G, 10 Mar 2018, 01:05
Moving Service
10.0 10
These guys are the best! I called around to many movers and was getting frustrated at no one being able to move on a Saturday, but Johnson Storage and Moving had my availability and were really fairly priced. They are extremely communicative, calling before they arrive and we're promptly on time. Moving is extremely stressful, and I'm happy to have found the right movers. Satisfied with the services. Highly Recommended!
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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Superb Moving Experience

Review of Johnson International / Johnson Storage & Moving Company in , United States by Amy G, 15 Mar 2018, 01:46
Moving Service
10.0 10
Best experience with Johnson Moving Company. On the first phone call they answered all of my questions, the price was more than fair and the time was impressive. They took care of sentimental items and were cautious with every step during the whole process. I will absolutely use them again.
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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