Review of Shalom International Movers Pte Ltd in Singapore, Singapore by Serena C, 05 Sep 2018, 09:51
Shalom Movers won’t pay for damage they cause.
We had a bad experience with Shalom Movers when we recently moved apartment. Their workers caused SG$500 worth of damage to a fixture and the landlord (not unreasonably) asked us to pay for repairs. As Shalom was solely responsible for the damage we attempted to pass the repair bill on to them. Initially they offered only S$100 compensation but after escalating to senior management this was grudgingly increased to $250 take-it in next couple of days-or-leave-it.
Their CEO, Gabriel Lam, not only refused to take a call on the matter but also refused to supply the terms and conditions of the contract we signed. We assume by refusing our request for T&C he thinks he can hide his obligation to pay up.
Not only did Shalom shirk responsibility for full payment, we found their management’s attitude to be arrogant and contemptuous and would advise anyone moving to consider more customer-focused removal companies.