Moving Service

Bert Guerrero

1.6166666666666665 10

I hired Brytor for my move from Redmond, Washington to Toronto, and the experience was frustrating from start to finish. Delivery took almost three months longer than expected, and one of my most valuable items, a PlayStation 5, went missing during transit. When the shipment finally arrived, the box that had contained the PS5 was already open. Brytor’s own claims department confirmed in writing that the box was received already open when it reached their facility, which is very concerning and makes the situation feel highly suspicious. Before the move, I discussed purchasing the All Risk protection plan with Brytor staff and completed the valued inventory list they requested. Despite that, they later claimed that my insurance was not activated because a different form had not been submitted. At no point did anyone tell me that my coverage would not be valid or that further steps were required. Communication throughout the move was inconsistent and often confusing. I received conflicting information about where my belongings were and had to keep following up to get any updates. When the items finally arrived, some boxes appeared mishandled, and the missing PS5 issue was never properly resolved. Instead of taking responsibility, Brytor referred me to a subcontractor, which made things even more difficult. The entire experience has been stressful and disappointing. Based on what happened, especially the fact that one of my boxes was reportedly received open at their facility, I completely lost confidence in how my shipment was handled. I now have to take Brytor to small claims court to seek reimbursement for the missing item. Based on my experience, I strongly recommend not choosing Brytor International Moving for your move.