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Neptune Mover

3
Based on 10 reviews
10 5.6 10 0
53.0
Move
Consultant
65.0
Moving
Crew
49.0
Move
Co-ordinator
56.0
Overall
Experience
About this moving company
Thumb-up 4 users will use this mover again.
Reviews

FRAUDULENT & SCAMMER

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by , 21 Mar 2023, 07:53
Moving Service
1.0 10
After more than 6 months since I sent my boxes, I still didn't receive anything from my moving from China. Even with this bizarre delay, nobody from FredMover is answering me and giving me details of what is happening. They are completely unproffessional, fraudulent and not reliable. Also I am digging out about them online and in Wechat groups and I find out there are a lot of people in the same situation as me, so my case is not a special one. FOR YOUR MONEY AND BELONGINGS NEVER TAKE THEM
Move Consultant
1.0
Moving Crew
1.0
Move Co-ordinator
1.0
Overall Experience
1.0
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1

Lost everything I shipped

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by , 11 Jan 2024, 22:29
Moving Service
1.0 10
Shipped a few boxes to California, they used FedEx to ship locally and didn't contact me when it was shipped or delivered. The boxes were to an address hours away from the given address. I'm still not sure if they knowingly scammed me or screwed up by accident, but everything I shipped is lost as they cannot provide the address almy items were shipped to. Oh and I paid nearly 2000 USD. DO NOT USE this company, 熙浦国际货运代理/Neptune movers
Move Consultant
1.0
Moving Crew
1.0
Move Co-ordinator
1.0
Overall Experience
1.0
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1

My move from Shanghai to Spain

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by , 29 Sep 2022, 02:23
Moving Service
3.3166666666666664 10
We were slowed down with CNY & then lockdown &!there were insufficient pick up workers & delays delivering, which we can understand. However, 2 of our 22 boxes numbered by Mr Fred, but despite a list of missing items we submitted of electronics, sports gear & clothing; the company denies having lost them. They originally admitted delivering 2 less, & then tried to say they misnumbered the boxes. No apology , no effort to find them and no compensation. Now no reply to our emails. Appalling. Don’t use this company -ever!
Move Consultant
4.5
Moving Crew
3.2
Move Co-ordinator
2.3
Overall Experience
3.3
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2

My move from Shanghai to Spain

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by , 29 Sep 2022, 02:23
Moving Service
3.3166666666666664 10
We were slowed down with CNY & then lockdown &!there were insufficient pick up workers & delays delivering, which we can understand. However, 2 of our 22 boxes numbered by Mr Fred, but despite a list of missing items we submitted of electronics, sports gear & clothing; the company denies having lost them. They originally admitted delivering 2 less, & then tried to say they misnumbered the boxes. No apology , no effort to find them and no compensation. Now no reply to our emails. Appalling. Don’t use this company -ever!
Move Consultant
4.5
Moving Crew
3.2
Move Co-ordinator
2.3
Overall Experience
3.3
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2

Terrible service afterwards

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by , 14 Apr 2021, 15:23
Moving Service
3.5 10
We used Fred Mover from our move from Shanghai to Singapore. The price was good. The packing was good. Contact was good. Until the shipment arrived in Singapore. We have paid more for a wooden crate for our big green egg barbecue. It arrived in Singapore without a crate and broken. Since then, we tried to call them a lot. They have blocked our number and WeChat so not able to reach them anymore. I would never ever recommend this shipping company.
Move Consultant
1.0
Moving Crew
8.0
Move Co-ordinator
1.5
Overall Experience
3.5
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2

Move from Shanghai to Singapore

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by , 24 Nov 2023, 04:43
Moving Service
5.0 10
Mia was my moving coordinator. Upon receiving my parcel, to my dismay my shoes which i have carefully packed into a shoebox was squeezed with another pair of shoes causing unwanted creases. Upon reflecting the issue, she failed to give me timely feedbacks and i had to always ask her for a reply. Out of which, her response was “unable to provide compensation as shoes are not damaged”. When i asked her as to why my shoes were packed in this manner, she did not give me an answer and pushed it to the fault of immigration screeners. Besides being unapologetic about the situation, her response was also uncalled for and unprofessional. I will not be using this service again.
Moving Crew
9.0
Move Co-ordinator
1.0
Overall Experience
5.0
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3

Move from Suzhou to Vancouver

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by , 18 Sep 2018, 02:13
Moving Service
10.0 10
I highly recommend Fred Mover for your international relocations! I had a full household (including a piano) moving from Suzhou to Vancouver. Fred Mover took the best care from the first to the last minute. Sam came to our home (drove extra from Shanghai to Suzhou) and inspected all the stuff, gave a reasonable estimate and quote, and informed us about what will happen next. When moving day came closer, and I was getting nervous, he reassured all my worries, and indeed, on moving day a whole team of very professional and courteous packers came to my home and within a day everything was safely packaged and brought with a truck to Shanghai. They even made a custom crate for the piano. Everything was handled with great care and cleanliness. The shipment arrived in Canada only a few days after me and my family came to Vancouver. However, then problems started to arise with customs and examinations. I have moved internationally before, and had similar problems with customs delays. What happened that time (in 2015) was that the relocation company didn't care anymore, because it was "out of their jurisdiction", and I was left to pay an agent and deal with the problems myself. - but not with Fred Mover! Even through a 15 hour time difference, unresponsive locals agencies in Canada, and uncertainties caused by customs, the team of Fred Mover ceaselessly worked for me on my case, put pressure on the delaying agencies in Canada - even covered some of my costs (I shouldn't mention this, because by no means could anybody expect this from a relocation company - but Fred Mover nonetheless did!) Sam was in constant contact with me via WeChat, advised me what to do, gave cost- and time-estimates, and guided me through the complicated process of demurrages, custom offices, inspections, and any red tape. At every step was I explained what's going on, where my stuff is, what are the costs, and any other question (e.g. regarding insurance or customs) I had. Contact was easy and reliable vie email, phone, and WeChat. If you want an experienced moving company, with dedicated and friendly employers - go to FRED MOVER!
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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5

40HQ Move from Shanghai to San Francisco

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by Yan W Y, 27 Sep 2018, 08:21
Moving Service
10.0 10
We've used at least 5 oversea movers in the past 15 years, we have to say this one is the best. As we pay on our own, they always stand on your side to save the cost, next nice packing, smooth sea freight, efficient follow-up and fast clearance, felixiable delivery date, nothing broken, we are really happy for the service. And we are so surprised that they don't need original docs, just all basic docs like copy of passport at both, which is so easy for us. Of course will recommend it to all of our friends still in China
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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5

to melbourne

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by , 01 Nov 2018, 13:27
Moving Service
10.0 10
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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5

Shanghai Kuala Lumpur

Review of Neptune Mover in Shanghai/Beijing/Shenzhen/Guangzhou/Suzhou/Hangzhou/Nanjing/Tianjin etc, China by Yenny L, 23 Sep 2020, 20:14
Moving Service
10.0 10
We highly recommend Fred Mover! Great service and commitment!
Move Consultant
10.0
Moving Crew
10.0
Move Co-ordinator
10.0
Overall Experience
10.0
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5