Dear Ms Pannesquin,
Thank you for your kind words regarding our removal crew which will be passed on to their Manager. As a small volume, your move was quoted as “a part load service, at our earliest convenience” which is priced in conjunction with other customers moves, sharing the cost of transport and crews time. On your acceptance form you requested collection between 13-17th February. Abels collected on the 15th. Our part load guide which we sent you does advise that dates may need to be altered from time to time to allow this economy service to be offered. I do apologise again that this has caused you inconvenience.
Dear Mrs Martin,
We must raise an invoice for the move, on this it stated the amount outstanding to pay, unfortunately you paid the full move costs instead. I apologise the refund was not received, this will be addressed and you will be repaid shortly. On the items reported lost / damaged, this is already being dealt with as an insurance claim. My apologies once again for the repayment delay.
Dear Ms Vassia, on the 14th we invoiced you, reminding that full payment with cleared funds does need to be made prior to a delivery being undertaken as per our contract agreement. On the 20th (with delivery scheduled for the 22nd) you have advised that a transfer has been made, however there are no funds appearing in our bank account from you.
Dear Ms Baus,
Thank you for your feedback, I am sorry you have not been happy with the administration service. The quotation to move your 10 cartons was based upon an economy part load service, combining other Abels customers sharing the transport costs. In the same way that a courier is unable to confirm a time due to the distance being travelled, delays that can be experienced with the ferry, road network and on the other collections/deliveries. I am sorry for the misunderstanding regarding the delivery, I do believe Kevin was trying to advise that he had no scheduled trip for the week you specifically wanted the delivery, giving you the option to receive on the trip that was planned, I am sorry that this came across incorrectly, this was not intended. Looking at the access to your property it appears using Google Earth we would not be able to get a large truck in there, the crew parked in a different location further away for ease of parking the truck, we were fortunate that this space was available and no ticket was applied to their truck whilst the undertook the delivery. Thank you for your kind words regarding the removals team on collection and delivery which I will pass to their line manager.
Dear Mr Hastikainen,
Thank you for your valued feedback, can I apologise that some items were broken during your move, I will be in contact with you shortly to find out further details.