Dear Ms Vassia, on the 14th we invoiced you, reminding that full payment with cleared funds does need to be made prior to a delivery being undertaken as per our contract agreement. On the 20th (with delivery scheduled for the 22nd) you have advised that a transfer has been made, however there are no funds appearing in our bank account from you.
Dear Ms Baus,
Thank you for your feedback, I am sorry you have not been happy with the administration service. The quotation to move your 10 cartons was based upon an economy part load service, combining other Abels customers sharing the transport costs. In the same way that a courier is unable to confirm a time due to the distance being travelled, delays that can be experienced with the ferry, road network and on the other collections/deliveries. I am sorry for the misunderstanding regarding the delivery, I do believe Kevin was trying to advise that he had no scheduled trip for the week you specifically wanted the delivery, giving you the option to receive on the trip that was planned, I am sorry that this came across incorrectly, this was not intended. Looking at the access to your property it appears using Google Earth we would not be able to get a large truck in there, the crew parked in a different location further away for ease of parking the truck, we were fortunate that this space was available and no ticket was applied to their truck whilst the undertook the delivery. Thank you for your kind words regarding the removals team on collection and delivery which I will pass to their line manager.
Dear Mr Hastikainen,
Thank you for your valued feedback, can I apologise that some items were broken during your move, I will be in contact with you shortly to find out further details.
Dear Ms Sumner,
Thank you for your valued feedback, can I apologise for the delay in shipping advise. The volume of your move increased following collection, rates were requested from our destination agents as you were on the cusp of 20ft and LCL in terms of which was the most economical and we tried to find the best solution for the shipment. Re-pricing and confirming the details took too long for which I am sorry.
Dear Mr Silva,
Thank you for your feedback, I am sorry you have not been happy with our service, I will contact you directly to discuss.
Dear Mr Lovegrove,
Thank you for your valued feedback. Thank you for the high marks given to the Abels crew and your kind comments regarding Jan, Neil who allowed the move to go like clockwork. You also mentioned where you had difficulty in interacting with your move co-ordinator and for this we do apologise, this will be addressed internally.
Kind regards Gordon